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Ilford (IFD)

Ilford station, Ilford Hill, Ilford, Greater London, IG1 2DG

Temporary Accessible Toilet Facilities

  • The accessible toilet located on platform 4 is currently out of service due to station improvement works, a temporary accessible toilet is located on platform 1.

Please ask a member of staff if you require assistance, we apologise for any inconvienance this may cause.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:00
  • Opening Hours Saturday: 06:10 - 20:00
  • Opening Hours Sunday: 07:10 - 20:10
Location

Located within the stations ticket hall.

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible ticket machines are located at all entrances.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster cards are available at Ticket Vending Machines at all entrances of this station.

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard notes

Travelling with Contactless is available.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

Staff are available to assist from the first to the last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

  • Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.

  • Step free access is not available from York Road Entrance.

  • Staff ramp assistance is always available.

  • Wheelchairs available from first to last train.

Ticket barriers and gates

Yes

Ilford has a Secure Station accreditation

Accessible ticket machines

Yes

Accessible ticket machines are located at all entrances.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

.

An accessible temporary toilet is located on Platform 1. Please speak to a member of staff

Waiting rooms

Yes

  • There are two step free, heated waiting rooms located on Platform 3.

  • The waiting room located next to the ladies toilets has an automatic door function.

  • Both waiting rooms are open from first to last train.

Seating area

Yes

Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.

Platform 4 - Covered seats available under canopy.

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Staff are available to assist from the first to the last train.

Customer Help Points and Meeting Point

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Toilets

Yes

Platform 3

Platform 4 - Accessible Toilet - Radar Key Required

Accessible Toilets

Yes

.

An accessible temporary toilet is located on Platform 1. Please speak to a member of staff

Baby Changing

No

Waiting Rooms

Yes

  • There are two step free, heated waiting rooms located on Platform 3.

  • The waiting room located next to the ladies toilets has an automatic door function.

  • Both waiting rooms are open from first to last train.

Seating Area

Yes

Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.

Platform 4 - Covered seats available under canopy.

ATM

No

Refreshment Facilities

  • Refreshment Facilities Monday to Friday: 05:30 - 18:30
  • Refreshment Facilities Saturday: 06:00 - 13:00

Coffee & snacks located on platform 3

Bicycle Storage

Type of Storage

Racks

Location

On platform 4

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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