Skip to main content

Newhaven Harbour (NVH)

Newhaven Harbour station, East Quay, Newhaven, East Sussex, BN9 0BH

Through passengers to Dieppe and beyond.

Passengers for the cross-Channel ferry to Dieppe are advised to use Newhaven Town station as the ferry terminal has moved and is no longer next to Newhaven Harbour station.

Live trains

Radio buttons live-trains-finder-type

Station Information

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

No

There is no station staff at this location. However, the majority of services which call at this station will have onboard staff.

Customer Help Points

Yes

The Assistance Meeting Point is at by the entrance gate on platform 1.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This is a Category B3 station: Step free access to Platform 1 only (for services towards Seaford). However, there is step free access available at Newhaven Town station for services to Lewes/London (0.5 miles from Newhaven Harbour).

The Assistance Meeting Point is at by the entrance gate on platform 1.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available at this station.

However, some trains have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Texting us on 07970 511077

Accessible Toilets

No

Waiting rooms

Yes

Unheated waiting areas are available on both platforms.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No dedicated area

Staff Help

Staff help available

No

There is no station staff at this location. However, the majority of services which call at this station will have onboard staff.

Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is at by the entrance gate on platform 1.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted travel helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Unheated waiting areas are available on both platforms.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

There are no cycle storage facilities available at this station

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station