Last updated:Today at 02:26
Train companies affected:National Rail
Last updated:Today at 01:28
Train companies affected:National Rail
Last updated:Today at 01:25
Train companies affected:Greater Anglia, Stansted Express
Staines station, Station Approach, Staines, Surrey, TW18 4LY
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The ticket office at Staines will be closing at 1940 on Tuesday 2 April and will be closing at 1910 on Wednesday 3 and Thursday 4 April 2024.
Updated: 29 March 2024, 02:30
In the booking hall and at the entrance to platform 2
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
Yes
Yes
Yes
Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
No
Yes
Help points are available on all platforms
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Staines.
Yes
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
Yes
Yes
Yes
Yes
Yes
Yes
No
No
2 spaces
No
Yes
Help points are available on all platforms
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
Yes
Yes
Yes
Yes
32 spaces
2 spaces
No
No
No
Parking charges apply
Season ticket holders only before 1000 Monday to Friday.
RingGo Code 2034.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.
Yes
Yes
Yes
142 spaces
Stands & Racks
Cycle Compound for 72 cycles located on Platform 1
Booking Hall entrance, Platform 2
Yes
Yes
There are no cycle hire facilities at this station
Station forecourt off Kingston Road
Information to plan your onward journey is available in a printable format here
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