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Last updated:Today at 11:42
Train companies affected:National Rail

Ashford (Surrey) (AFS)

Ashford (Surrey) station, Station Approach, Ashford, Surrey, TW15 2QN

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:25 - 13:25
  • Opening Hours Saturday: 08:00 - 14:00
  • Opening Hours Sunday: 08:55 - 16:25
Location

The ticket office is located on Platform 2.

Ticket Vending Machines are located near the station entrance and on platform 1.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:25 - 13:25
  • Information Services Opening Times Saturday: 08:00 - 14:00
  • Information Services Opening Times Sunday: 08:55 - 16:25

Staff Help Available

  • Staff Help Available Monday to Friday: 06:30 - 10:30
  • Staff Help Available Saturday to Sunday: No

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.

Waiting rooms

Yes

The waiting room is only opening during ticket office opening hours.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:30 - 10:30
  • Staff help available Saturday to Sunday: No
Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

Yes

The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Accessible Toilets

Yes

The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.

Baby Changing

No

Waiting Rooms

Yes

The waiting room is only opening during ticket office opening hours.

Seating Area

Yes

Spaces

92 spaces

Accessible spaces

2 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £3.00
  • Rate per day £6.00
  • Rate on Saturday £3.00
  • Rate on Sunday £3.00
  • Rate per week £23.90
  • Rate per month £84.70
  • Rate per 3 months £254.10
  • Rate per year £847.00

Notes

RingGo Code 2036.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £3.00.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.

Refreshment Facilities

Yes

Coffee Shop

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

24 spaces

Type of Storage

Racks

Location

Car park

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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