Last updated:Today at 14:49
Train companies affected:National Rail
Last updated:Today at 11:42
Train companies affected:National Rail
Ashford (Surrey) station, Station Approach, Ashford, Surrey, TW15 2QN
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There are no lifts at this station.
The ticket office is located on Platform 2.
Ticket Vending Machines are located near the station entrance and on platform 1.
Yes
Yes
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.
Yes
Some step-free access to all platforms - please check details.
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
No
Yes
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Yes
The waiting room is only opening during ticket office opening hours.
Yes
No
No
No
2 spaces
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Yes
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Yes
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
No
Yes
The waiting room is only opening during ticket office opening hours.
Yes
92 spaces
2 spaces
No
No
No
Parking charges apply
RingGo Code 2036.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.
Yes
Coffee Shop
Yes
Yes
Yes
24 spaces
Racks
Car park
No
No
There are no cycle hire facilities at this station
Woodthorpe Road - London Transport bus stops
Information to plan your onward journey is available in a printable format here
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