Online Journey Planner Information

Why can't I find the journey I want?

There are many reasons why the Journey you requested cannot be found. The two most common reasons are:

• There are no trains on the route you have requested within 2 hours of the time you have requested. To reduce load on the system, the timetable search engine only searches within 2 hours of the requested time. So entering a late night or early morning time may not find any trains. In this case try a later or earlier time as appropriate.
• The route you requested (particularly if you specified a "via" station) may not be a valid 'ticketable' route. To overcome this break the route into sections.

Why can't I find the ticket I want?

The journey planner will offer the cheapest ticket(s) available on the route and for the train times you asked for. Certain ticket types, such as Off-Peak and Advance tickets are only valid on these routes at certain times of the day, or on trains that would arrive or depart London or other main stations outside of peak times. Advance tickets are also sold in limited numbers and so are subject to availability and there may be no more available on the route and at the times you asked for. Changing the time or date of your journey may show tickets that better meet your needs. Or you can use our Cheapest Fare Finder.

National Rail Enquiries will only show tickets that can be purchased online from any of the retailers we link to, at any booking office or at any call centre. There may be other tickets types that (for example) are:

• specific to a individual train operating company and can only be purchased at their stations or callcentres;
• available only to a particular type of passenger (such as a senior citizen); or
• a promotion (such as a 2 for 1 offer) or linked to some other purchase or voucher

which we cannot show.