Train times & tickets

 

National Rail Conditions of Carriage

Your rights and responsibilities when travelling on the National Rail network.

Introduction

When you buy a ticket to travel on the railway network you enter into an agreement with the Train Companies. That agreement gives you the right to make the journey, or journeys, between the stations or within the zones shown on the ticket you have bought. These National Rail Conditions of Carriage are also part of that agreement and they apply to all domestic (non-international) journeys by scheduled passenger train services of the Train Companies on the railway network of Great Britain.

These National Rail Conditions of Carriage set out your rights and any restrictions of those rights. The Train Companies may give you more extensive rights than those set out here; they may not give you less unless, in the case of some types of reduced and discounted fare tickets, a Condition specifically allows for this. The National Rail Conditions of Carriage therefore set out the minimum level of service you are entitled to expect.

A Train Company's ticket office staff will give advice about tickets, and any restrictions concerning their use, on an impartial basis unless the point of sale is dedicated to the sale of one Train Company's tickets.

A PDF version of the National Rail Conditions of Carriage is available to download here.

Reference is made in section 50 of the Conditions to the maximum liability for any loss or damage to luggage, articles, animals or cycles caused by the fault of a Train Company or a Rail Service Company staff or agents. As at 13 November 2012 this limit is £1343.61

© Copyright Rail Settlement Plan Limited. Issue May 2012.

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Previous version of the National Rail Conditions of Carriage

The current version of the NRCoC was published in May 2012 and the previous version was published in October 2011. The latest update included:

- A rewrite to be more explicit about passenger rights and obligations when buying and using tickets

- Updating the circumstances when tickets may be transferred (condition 6)

- Updating the scope of Electronic Tickets (condition 9)

- More specific clarification on your right to a refund if your train is cancelled or delayed

- Updated and simplified rules applying to carriage of luggage and other articles

The previous version of the National Rail Conditions of Carriage is available to download here

Oyster Conditions of Use

If you are using an Oyster card on National Rail, the Oyster Conditions of Use on National Rail set out your rights and obligations, in addition to the conditions set out in the National Rail Conditions of Carriage. Where these Conditions of Use differ from the National Rail Conditions of Carriage they will take precedence when you are using your Oyster card.

A PDF version of the Oyster Conditions of Use is available to download here