Money Back Guarantee with Govia Thameslink Railway
Nearest train station
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Participating train companies
Overview
If you cannot travel you can get your money back.
Details
When you buy paper tickets with us online, you can get a full refund on most types of tickets if you decide not to travel as long as you select the 'collect from station' option.
The Money Back Guarantee covers all Anytime, Anytime Day, Off-Peak, Off-Peak Day and Super Off-Peak Day paper tickets, which means that if you can't travel you can get your money back.
More information is available on our websites:
The money back guarantee does not apply to any tickets purchased as eTickets or on The Key Smartcard.
Further information
For further information see
Prices
With Railcard
- 16-25 Railcard
N/A
- Annual Gold Card
N/A
- Disabled Persons Railcard
N/A
- Family & Friends Railcard
N/A
- HM Forces Railcard
N/A
- Network Railcard
N/A
- Senior Railcard
N/A
- Two Together Railcard
N/A
- Disabled Persons Railcard
N/A
- Annual Gold Card
N/A
- 16-25 Railcard