Community Rail Awards 2018

Frequently Asked Questions

 

 

 

If I have a question about travelling to the Community Rail Awards, who or where should I ask?

Please ask a member of staff at your local staffed National Rail station or check the National Rail journey planner at www.nationalrail.co.uk 

What are the transport arrangements?

The rail voucher you have been sent has been provided by the Rail Delivery Group. Each voucher allows the shortlisted nominee to travel between any National Rail station in Great Britain, and Glasgow Central or Glasgow Queen Street and return home.

When can I travel?

Travel to Glasgow Central or Glasgow Queen Street can be made between Wednesday, 3rd October and Thursday, 4th October 2018.  Return travel from Glasgow Central or Glasgow Queen Street can be made between Thursday, 4th October and Monday, 8th October 2018.

Does this rail voucher allow me to travel across London?

The rail voucher will allow you to travel across London on a London Overground, TfL Rail or Thameslink service between National Rail stations, but not on London Underground, Docklands Light Railway (DLR), London Buses or London Tram services.

What is the class of travel?

The rail voucher entitles the holders to Standard Class travel.  Your local train operating company may allow you to upgrade this voucher for a fee, please ask at your local staffed National Rail station.

What do I do at the ticket gates?

Please find a member of National Rail staff and present your rail voucher for entry/exit.

Can I get a seat reservation?

Yes. Just ask at your local staffed National Rail station and show this special rail voucher.

Can I use a sleeper service?

If your journey requires you to travel on the sleeper services provided by Caledonian Sleeper (www.sleeper.scot/), and Great Western Railway (www.gwr.com/plan-journey/journey-information/on-board/night-riviera-sleeper) you will need to book sleeper accommodation, either seat or sleeping berth. The cost of sleeper accommodation is not included in your rail voucher, but the travel element is. Sleeper reservations can be made direct with the train operators or at your local National Rail station.

I live on the Isle of Wight; can I use this rail voucher on the Isle of Wight ferries?

Yes .

Is the rail voucher transferable?

No, this rail voucher is only valid for invited shortlisted nominees. You may be asked to produce the Invitation and ID as proof of identity.

What happens if I miss my train or if it’s cancelled?

Your rail voucher is not train specific and allows travel during the period of validity. Any seat reservations, however, will be train specific. You can plan your journey at www.nationalrail.co.uk  or by visiting your local staffed National Rail station.  Please allow sufficient time to complete your journey.

What are the provisions for assisted travel?

We will always do our best to help passengers that need assistance. If you need help when travelling by rail, it is best to book assistance in advance.  Visit www.nationalrail.co.uk/disabledpassengers for further information

Can I travel with my assistance dog?

Yes. 

Can other people travel with me?

Each rail voucher is valid for shortlisted nominee. Other people who wish to travel with you will need to buy a ticket for their journey from a National Rail retailer.

Can I bring luggage?

Yes. Please check the National Rail Conditions of Travel for any restrictions.

What happens if I’ve already bought my train tickets?

Please contact the National Rail retailer who you bought the tickets from to enquire if they are any refundable, before you travel.