Our Disabled Persons Protection Policy can be viewed on our website www.nationalexpress.com and can be supplied from our staffed stations and by request to our Customer Contact Centre

Seat Reservations are available on our InterCity services running between Norwich and Liverpool Street

National Express East Anglia operates a Penalty Fares scheme that covers all journeys except Stansted Express services from Stansted Airport only, some rural services, services between Sudbury and Marks Tey, and Wickford and Southminster. All Penalty Fare Stations are clearly identified by distinct warning signs at each entrance. At Penalty Fare Stations, if you cannot buy the ticket you require at the station ticket office you must use the self-service ticket machine or ‘Permit to Travel machine. Where a ‘Permit to Travel machine is provided it will be switched on when the ticket office is closed. To obtain your ‘’Permit to Travel’, insert coins up to the value of your fare. You must exchange your ‘Permit’ for a valid ticket at the first opportunity, and pay any difference in fare, either from on-train staff or at a ticket office. The exchange should be made within two hours of buying a ‘Permit’. You must always have a valid ticket or a ‘Permit to Travel’ for your journey before you board a train at a Penalty Fare Station. If you cannot present a valid ticket or ‘Permit’ when requested, you will be liable to pay a Penalty Fare of £20 or twice the appropriate full Single fare to the next station at which the train stops, whichever is the greater. You will then be required to leave the train at that stop or, if you wish to remain on the train, purchase a full Single fare ticket to your destination.

We encourage the carriage of cycles on our trains and you may take your cycle on our trains free of charge. The general details of acceptance of cycles on our trains are shown below. More detailed information can be obtained from our Customer Services Centre (0845 600 7245)

• On InterCity services between Norwich and London Liverpool Street we can carry up to 6 cycles at a time in the Guard’s van, but you must reserve a space (0845 600 7245). The van will be locked 3 minutes before departure time so please arrive at Liverpool Street and Norwich in good time to make sure your cycle is safely on board by then
• On Rural services in Norfolk, Suffolk and Cambridgeshire we can carry 4 cycles on each train, but again you are encouraged to reserve a space in advance (0845 600 7245)
• Only fully folded cycles that have been flat packed can be conveyed on Stansted Express services
• We cannot carry tricycles or bicycle trailers on any NXEA services. We simply don’t have room – sorry!
• We are also sorry, but we can’t carry cycles on rail replacement bus services - again we simply don’t have room.

London Liverpool Street – Norwich InterCity services

Free of charge.

Reservations compulsory on InterCity services.

Six bicycle spaces.

London Liverpool Street – Southend Victoria, Colchester, Clacton on Sea and Ipswich

Free of charge.

Reservations not required.

London Liverpool Street – Chingford, Enfield, Hertford, Cambridge, Kings Lynn

Free of charge.

Reservations not required.

Local services in Norfolk, Suffolk and Cambridgeshire

Free of charge.

Reservations recommended on local services.

Four bike spaces

Stansted Express (London Liverpool Street – Stansted Airport)

Only fully folded cycles and cycles that have been flat packed in preparation for air travel can be conveyed on Stansted Express services at any time.

Folding bicycles should be transported in a protective carrying case.

Free of charge.

Reservations not required.

Some of our services are very busy, so unfortunately we are unable to carry any cycles:

• on any services south of Broxbourne or Shenfield arriving into Stratford or Liverpool Street between 07.45 and 09.45 on Monday to Friday (except reserved spaces on InterCity services).
• on any services leaving Stratford or Liverpool Street between 16.30 and 18.30 on Monday to Friday (except reserved spaces on InterCity services and on any services North of Broxbourne or Shenfield).
• Cycles may not be carried between the hours of 0745 to 0845 on services TO Cambridge FROM Audley End and Ely Monday to Friday.