Company Information: Southern (SN)

Basic Details ^ Top

Service Details
Company Name Southern
Managing Director Chris Burchell
Company Website www.southernrailway.com
Head Office - Postal Address Go Ahead House
26-28 Addiscombe Road
Croydon
CR9 5GA
Head Office - Primary Phone Number 08451 27 29 20
Head Office - Fax 08457 27 29 30
Head Office - Web Address www.southernrailway.com
Network Map URL www.southernrailway.com/network_map.php

Support & Information ^ Top

Service Details
Customer Services Monday-Sunday 24 hours
Customer Services - Primary Phone Number 08451 272920
Lost Property Monday-Sunday 24 hours
Lost Property - Primary Phone Number 08451 272920
Assisted Travel Monday-Sunday 24 hours
Assisted Travel - Primary Phone Number 0800 138 1016
Assisted Travel - Primary Textphone Number 0800 138 1018
Assisted Travel - Address Customer Services Team Southern Ltd PO Box 277 Tonbridge N9 2ZP
Assisted Travel - Note

Disabled Persons Protection Policy available from the given address.

Ticketing & Fares ^ Top

Service Details
Telesales Yes
Telesales - Note

08451 27 29 20 (calls may be recorded)

Group Travel Monday-Friday 10:00-15:00
Group Travel - Primary Phone Number 0870 830 6000
Group Travel - Fax Number 0208 929 8985
Group Travel - Note

For bookings of 10 or more. Tickets must be booked at least 10 days in advance.

Seat Reservations No
Seat Reservations - Note

It is not necessary to pre-book on Southern services.

Penalty Fares Note

Customers should enquire at local stations for details of the penalty fares in operation.


Onboard Facilities ^ Top

Service Details
Cycle Policy Yes
Cycle Policy - Note

Carried free of charge subject to space. Not carried on trains timed to arrive in London and Brighton between 07.00-09.59 or departing London and Brighton between 16.00-18.59 Monday-Friday

Cycle reservations are not available.

Telephones No

Engineering Works ^ Top

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