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Arriva Trains Wales (AW)
Information last updated 04 May 2013 19:53
- Company name
- Arriva Trains Wales
- Managing Director
- Tim Bell
- Head Office
- Phone
- 08456061660
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Email address
- customer.relations@arrivatrainswales.co.uk
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 6061 660
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Carmarthenshire
CF10 5DJ - Web address
- Arriva Trains Wales
- Email address
- customer.relations@arrivatrainswales.co.uk
- Note
-
Opening hoursMonday to Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00Other contacts
Web support 0870 333 4870
- Lost Property
-
- Phone
- 0845 6061 660
- Address
-
-
-
-
Cardiff
- - Web address
- Arriva Trains Wales - Lost Property
- Email address
- lostproperty@arrivatrainswales.co.uk
- Assisted Travel
-
- Phone
- 08453 003 005
- Textphone number
- 08456050600 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 08:00 - 20:00
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
East Sussex - Contact note
-
Opening HoursMonday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Group Travel
-
- Phone
- 08709 000 767
- Contact note
-
Opening hours
Monday to Saturday - 08:00 - 20:00Sunday - 09:00 - 17:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
- Seat reservations
-
Notes here
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Engineering work between Chesterfield and Derby until 06:00 on Saturday 3 August 2013
- Engineering work between Pembrey & Burry Port and Carmarthen until 08:30 on Sunday 4 August 2013
- Engineering work affecting Arriva Trains Wales from Monday 5 to Friday 8 August 2013
- Engineering work between Shrewsbury and Wrexham General on Sunday 4 August 2013
- Engineering work between Shrewsbury and Wellington until 08:30 on Sunday 4 August 2013
- Engineering work between Shrewsbury and Crewe after 22:30 on Sunday 28 July 2013
- Engineering work between Shrewsbury and Wellington until 08:30 on Sunday 28 July 2013
- Engineering work between Swansea and Cardiff Central after 00:30 on Sunday 28 July 2013
- Engineering work affecting Arriva Trains Wales services from Monday 22 to Friday 26 July 2013
- Engineering work between Cardiff and Carmarthen until 10:40 on Sunday 21 July 2013
- Engineering work between Cardiff Queen Street and Rhymney on Sunday 21 July 2013
- Engineering work between Shrewsbury and Wellington until 08:30 on Sunday 21 July 2013
- Engineering work affecting Arriva Trains Wales between Monday 17 and Friday 21 June 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 15 to Friday 19 July 2013
- Engineering work in the Carmarthen area until 10:40 on Sunday 14 July 2013
- Engineering work between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 14 July 2013
- Engineering work between Cardiff Queen Street and Cardiff Bay on Sunday 14 July 2013
- Engineering work between Rhymney and Cardiff Central on Sunday 14 July 2013
- Engineering work between Shrewsbury and Craven Arms / Hereford on Saturday 13 and Sunday 14 July 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 8 to Friday 12 July 2013
- Engineering work between Manchester Victoria / Deansgate and Salford Crescent / Newton-le-Willows all day on Sunday 7 and until 04:30 on Monday 8 July 2013
- Engineering work between Rhymney and Cardiff Central on Saturday 6 and Sunday 7 July 2013
- Engineering work between Shrewsbury and Craven Arms / Hereford on Saturday 6 and Sunday 7 July 2013
- Engineering work between Swansea and Cardiff Central from 23:50 on Saturday 6 until 07:50 on Sunday 7 July 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 1 to Friday 5 July 2013
- Engineering work between Deansgate / Manchester Victoria and Huyton all day on Sunday 16 and until 04:30 on Monday 17 June 2013
- Engineering work between Cardiff Central and Bridgend / Swansea from 22:00 on Saturday 8 until 10:05 on Sunday 9 June 2013
- Engineering work between Cardiff Central and Bridgend / Swansea from 22:00 on Saturday 15 until 10:05 on Sunday 16 June 2013
- Engineering work between Manchester Victoria / Deansgate and Salford Crescent / Newton-le-Willows on Sunday 30 June 2013
- Engineering work between Newport / Broome and Shrewsbury on Sunday 30 June 2013
- Engineering work between Hereford and Shrewsbury on Saturday 29 and Sunday 30 June 2013
- Engineering work between Cardiff Central and Radyr / Rhymney on Saturday 29 and Sunday 30 June 2013
- Engineering work between Cardiff and Swansea from 23:50 on Saturday 29 to 07:30 on Sunday 30 June 2013
- Overnight engineering work between Cardiff Central and Carmarthen from 23:55 Saturday 22 until 08:45 Sunday 23 June 2013
- Engineering work between Manchester Victoria / Deansgate and Salford Crescent / Newton-le-Willows on Saturday 22 and Sunday 23 June 2013
- Overnight engineering work between Cardiff and Bridgend after 22:00 from Monday 24 to Thursday 27 June 2013
- Engineering work between Hereford and Shrewsbury on Saturday 22 and Sunday 23 June 2013
- Engineering work between Shrewsbury and Craven Arms / Hereford on Saturday 15 and Sunday 16 June 2013
- Engineering work between Rhymney and Cardiff Bay until 12:30 on Sunday 9 June 2013
- Engineering work between Shrewsbury and Newport on Saturday 8 and Sunday 9 June 2013
- Engineering work between Shrewsbury and Broome on Saturday 8 and Sunday 9 June 2013
- Engineering work between Deansgate / Manchester Victoria and Huyton all day on Sunday 9 and until 04:30 on Monday 10 June 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 3 to Thursday 6 June 2013
- Engineering work between Cardiff Bay / Cardiff Queen Street and Rhymney / Taffs Well until 12:30 on Sunday 2 June 2013
- Engineering work between Cardiff Central and Pontyclun from 23:05 on Saturday 1 and all day Sunday 2 June 2013
- Engineering work between Deansgate / Manchester Victoria and Huyton on Saturday 1 and Sunday 2 June 2013
- Engineering work between Carmarthen and Bridgend until 07:50 on Sunday 2 June 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 27 to Friday 31 May 2013
- Engineering work between Swansea and Carmarthen until 10:00 on Sunday 26 May 2013
- Engineering work between Cardiff Central and Cardiff Queen Street / Newport from 23:00 Saturday 25 until 16:00 Sunday 26 May 2013
- Engineering work in the Wolverhampton area from Saturday 25 to Monday 27 May 2013
- Late night engineering work affecting Arriva Trains Wales from Monday 20 to Thursday 23 May 2013
- Overnight engineering work between Cardiff Central and Gloucester from Monday 20 to Friday 24 May 2013
- Engineering work between Cardiff Central and Ebbw Vale Parkway from Monday 20 to Thursday 23 May 2013
- Engineering work between Shrewsbury and Welshpool after 20:30 each night from Monday 20 until Thursday 23 May 2013
- Overnight engineering work between Carmarthen and Bridgend on Saturday 18 May 2013
- Engineering work affecting Arriva Trains Wales services from Monday 13 to Friday 17 May 2013
- Engineering work between Rhymney and Ystrad Mynach on Sunday 19 May 2013
- Engineering work between Cardiff Central and Ebbw Vale Parkway from 17:30 on Sunday 19 May 2013
- Engineering work between Deansgate and Newton-le-Willows on Sunday 19 May 2013
- Engineering work between Rhymney and Ystrad Mynach and between Treherbert / Aberdare / Merthyr Tydfil and Radyr on Sunday 12 May 2013
- Engineering work between Newport and Shrewsbury after 22:30 on Sunday 12 May 2013
- Early morning engineering work affecting Arriva Trains Wales services on Sunday 12 May 2013
- Engineering work between Shrewsbury and Welshpool after 20:30 each night from Monday 13 until Friday 17 May 2013
- Engineering work between Deansgate and Newton-le-Willows on Sunday 12 May 2013
- Overnight engineering work affecting Arriva Trains Wales from Monday 6 to Thursday 9 May 2013
- Engineering work between Shrewsbury and Crewe from 22:30 on Sunday 5 May 2013
- Early morning engineering work at Cardiff on Sunday 5 May 2013
- Engineering work between Cardiff Central and Radyr / Rhymney on Sunday 5 May 2013
- Engineering work affecting Arriva Trains Wales from Monday 29 April to Thursday 2 May 2013
- Engineering work between Deansgate and Newton-le-Willows on Sunday 28 April 2013
- Engineering work between Shrewsbury and Welshpool after 20:30 each night from Sunday 28 April until Thursday 2 May 2013
- Early morning engineering work between Swansea and Bridgend until 04:00 on Sunday 28 April 2013
- Engineering work between Cardiff Central and Radyr via Cathays until 12:30 on Sunday 28 April 2013
- Overnight engineering work affecting Arriva Trains Wales services from Monday 22 to Friday 26 April 2013
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