Arriva Trains Wales (AW)

14/08/2017 10:40:36
http://www.arrivatrainswales.co.uk

Information last updated 15 September 2017 10:31

Company Information

Managing Director
Ian Bullock 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Email address
customer.relations@arrivatrainswales.co.uk  
Network map
Download network map Arriva Trains Wales map PDF

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Arriva Trains Wales
Note
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Arriva Trains Wales - Lost Property
Email address
lost.property@arrivatw.co.uk
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Note

Opening hours

Monday to Sunday - 08:00 - 20:00 

On-board facilities

Ticketing & Fares

Telesales

 

Phone
08709 000 773
Address



Cardiff
Contact note
Opening Hours
Monday to Saturday - 08:00 - 20:00
Sunday - 09:00 - 17:00
Group Travel
 
Phone
08709 000 767
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
03333211202
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@arrivatw.co.uk
Seat reservations

Notes here

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Shrewsbury and Crewe after 22:00 on Sunday 7 January
Amended overnight service between Cardiff Central and Bridgend via Pontyclun from Monday 8 until Friday 12 January
Buses replace trains between Crewe and Chester from 23:30 each night Monday 8 until Thursday 11 January
Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend via the Vale of Glamorgan on Sunday 31 December until 12:25
No trains between Manchester Oxford Road and Manchester Piccadilly from Saturday 30 December until Monday 1 January
No trains between Manchester Piccadilly and Manchester Oxford Road on Sunday 24 December
No trains between Birmingham New Street and Wolverhampton via Sandwell & Dudley from Sunday 24 until Tuesday 2 January
Buses replace late night / early morning services between Manchester Piccadilly and Chester from Monday 18 December to Friday 22 December
Amended late night services between Cardiff Central and Bridgend from Monday 18 December to Thursday 21 December
Buses replace trains between Machynlleth and Aberystwyth from 22:45 until the end of service from Monday 18 December to Thursday 21 December
Amended overnight and early morning North Wales Coast services from Monday 11 to Friday 15 December
Amended services between Cardiff Central and Rhymney after 23:00 each night from Monday 11 until Thursday 14 December
Amended Arriva Trains Wales services from Monday 4 to Friday 8 December
Buses replace trains between Haverfordwest and Milford Haven on Sunday 10 December
Buses replace trains between Haverfordwest and Milford Haven until 20:30 on Sunday 3 December
Amended overnight / early morning Arriva Trains Wales services from Monday 27 November to Friday 1 December
Amended 20:30 Manchester Piccadilly to Cardiff Central on Sunday 26 November
Retimed 09:34 service from Carmarthen to Swansea on Sunday 26 November
Amended 23:45 Barry Island to Pontypridd service each night from Monday 27 November until Friday 01 December
Amended overnight services between Chester and Crewe from Monday 27 November to Friday 01 December
Buses replace trains between Chester and Llandudno Junction on Sunday 26 November
Buses replace trains between Shrewsbury and Crewe after 22:00 on Sunday 19 November
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 19 November
Amended 09:55 Carmarthen to Milford Haven service on Sunday 19 November
Buses replace trains between Chester and Llandudno Junction on Sunday 19 November
Amended overnight service between Holyhead / Llandudno and Chester from Monday 20 to Friday 24 November
Amended 21:55 Cardiff Central to Crewe service from Monday 20 to Thursday 23 November
Amended 22:15 Maesteg to Gloucester service from Monday 20 to Thursday 23 November
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry between 23:15 and 05:30 each night from Monday 20 to Thursday 23 November
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry on Sunday 12 November
Amended Arriva Trains Wales service between Manchester Piccadilly and Chester on Sunday 12 November
Buses replace trains between Chester and Llandudno Junction on Sunday 12 November
Amended Arriva Trains Wales services from Monday 13 to Friday 17 November
Major improvement work between Cardiff Central and Newport from Saturday 23 September to Sunday 29 October
Buses replace trains between Cardiff Central and Rhymney until 16:15 on Sunday 5 November
Buses replace trains between Chester and Llandudno Junction on Sunday 5 November
Buses replace trains between Machynlleth / Barmouth and Pwllheli from Saturday 4 to Friday 10 November
Amended Arriva Trains Wales services from Monday 6 to Friday 10 November
Amended 19:30 Manchester Piccadilly to Carmarthen service on Monday 6 and Tuesday 7 November
Buses replace overnight trains between Chester and Llandudno from Monday 30 October to Thursday 2 November
Buses replace trains between Cardiff Central and Rhymney / Ystrad Mynach on Sunday 29 October
Revised late night service between Cardiff and Rhymney from Monday 30 October to Friday 03 November
Buses replace trains between Machynlleth / Barmouth and Pwllheli from Saturday 28 October to Friday 3 November
Buses replace trains between Chester and Llandudno Junction on Sunday 29 October
Buses replace trains between Cardiff Central and Pontypridd / Rhymney until 16:30 on Sunday 22 October
Amended Arriva Trains Wales services from Machynlleth to Pwllheli on Friday 27 October
Amended overnight Arriva Trains Wales services from Monday 23 October to Friday 27 October
Amended overnight services between Chester and Crewe from Monday 16 to Friday 20 October