Company Information: c2c (CC)
Last changed: 18:27 on 16 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | c2c |
| Managing Director | Julian Drury |
| Company Website | www.c2c-online.co.uk |
| Head Office - Postal Address |
10th Floor, 207 Old Street, London EC1V 9NR |
| Head Office - Primary Phone Number | 0845 6014873 |
| Head Office - Fax | 01603 214517 |
| Head Office - Email Address | c2c.customerrelations@nationalexpress.com |
| Head Office - Web Address | www.c2c-online.co.uk |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:00 |
| Customer Services - Primary Phone Number | 08456 014 873 |
| Customer Services - Fax Number | 01603 214 517 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 08457 125 988 |
| Customer Services - Address | c2c FREEPOST ADM3968 Southend SS1 1ZS |
| Customer Services - Web Address | www.c2c-online.co.uk |
| Customer Services - Email Address | c2c.customerrelations@nationalexpress.com |
| Lost Property | Monday-Friday 07:30-15:30 |
| Lost Property - Primary Phone Number | 01702 357 699 |
| Lost Property - Email Address | lostproperty@c2crail.co.uk |
| Assisted Travel | Monday-Saturday 07:00-22:00 Sunday 08:00-17:00 |
| Assisted Travel - Primary Phone Number | 01702 357640 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 08457 125 988 |
| Assisted Travel - Address | c2c FREEPOST ADM3968 Southend SS1 1ZS |
| Assisted Travel - Email Address | c2c.customerrelations@nationalexpress.com |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 08:00-20:00 Saturday 08:00-14:00 |
| Telesales - Primary Phone Number | 08457 44 44 22 |
| Telesales - Note |
POSTAL SERVICE ONLY Five days notice is required to process a booking. Tickets CANNOT be picked up at stations. |
| Group Travel | Monday-Friday 08:30-17:00 |
| Group Travel - Primary Phone Number | 08457 44 44 22 |
| Group Travel - Note |
When prompted please select option 1, then option 2. |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Reservations not required |
| Penalty Fares Note |
A penalty fare of £20 is in operation on c2c services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
There is no charge for carrying a bicycle on the train. Restrictions apply Monday to Friday 0715 to 0945 and 1630 to 1840 on services to/from London. If you plan to travel with a group of three or more cycles, please contact the Helpline on 08457 678 765. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Grays and Pitsea on Sunday 13 September 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 12 September 2009
- Late night engineering work between Pitsea and Shoeburyness on Wednesday 9 and Thursday 10 September 2009
- Engineering work between London Fenchurch Street and Upminster on Saturday 5 and Sunday 6 September 2009
- Late night engineering work between Grays and Pitsea from 22:20 each evening from Tuesday 1 until Thursday 3 September 2009
- Engineering work between Barking and Upminster from Saturday 29 until Monday 31 August 2009
- Engineering work between Barking and Pitsea via Rainham and between Southend Central and Shoeburyness on Sunday 23 August 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 22 August 2009
- Late night engineering work affecting c2c services from Monday 17 until Thursday 20 August 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 15 and Sunday 16 August 2009
- Engineering work affecting c2c services on Wednesday 12 and Thursday 13 August 2009
- Engineering work between Barking and Pitsea via Grays on Saturday 8 and Sunday 9 August 2009
- Engineering work between Upminster and Grays on Saturday 1 and Sunday 2 and between Barking and Pitsea via Grays on Sunday 2 August 2009
- Engineering work between Barking and Grays via Rainham / Upminster on Sunday 26 July 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 25 and Sunday 26 July 2009
- Late night engineering work affecting c2c services from Wednesday 22 to Thursday 23 July 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 18 and Sunday 19 July 2009
- Engineering work between London Fenchurch Street and Barking on Saturday 11 and Sunday 12 July 2009
- Engineering work between Barking and Grays via Rainham on Sunday 5 July 2009
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
