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Arriva Trains Wales- c2c
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- Company name
- c2c
- Managing director
- Julian Drury
- Head office
-
2nd Floor,
Cutlers Court,
115 Houndsditch
London
EC3A 7BR0845 6014873
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Friday 08:30-17:00
- Primary phone
- 08456 014 873
- Fax
- 01603 214 517
- Minicom / Textphone
- 08457 125 988 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
- Web
- www.c2c-online.co.uk
- c2c.customerrelations@nationalexpress.com
- Note
-
Customers wishing to make any payment by cheque should make them payable to c2c Rail Ltd.
- Lost property
- Monday-Friday 07:30-15:30
- Primary phone
- 01702 357 699
- lostproperty@c2crail.co.uk
- Assisted travel
- Monday-Saturday 07:00-22:00 Sunday 08:00-17:00
- Primary phone
- 01702 357640
- Minicom / Textphone
- 08457 125 988 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - c2c.customerrelations@nationalexpress.com
Ticketing & fares
- Telesales
- Monday-Friday 08:00-20:00 Saturday 08:00-14:00
- Primary phone
- 08457 44 44 22
- Note
-
POSTAL SERVICE ONLY Five days notice is required to process a booking. Tickets CANNOT be picked up at stations.
- Group travel
- Monday-Friday 08:30-17:00
- Primary phone
- 08457 44 44 22
- Note
-
When prompted please select option 1, then option 2.
- Business travel
- No
- Seat reservations
- No
- Note
-
Reservations not required
- Penalty fares note
-
A penalty fare of £20 is in operation on c2c services.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
There is no charge for carrying a bicycle on the train.
Restrictions apply Monday to Friday 0715 to 0945 and 1630 to 1840 on services to/from London.
If you plan to travel with a group of three or more cycles, please contact the Helpline on 08457 678 765.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between Pitsea and Southend Central on Saturday 24 and Sunday 25 March 2012
- Engineering work between Barking and Upminster on Saturday 17 and Sunday 18 March 2012
- Engineering work between Barking and Upminster after 22:00 each night from Monday 12 to Thursday 15 March 2012
- Engineering work between Barking and Upminster on Sunday 11 March 2012
- Engineering work between London Fenchurch Street and Barking after 20:30 each night from Monday 5 to Thursday 8 March 2012
- Engineering work between Upminster and Pitsea on Sunday 4 March 2012
- Engineering work between Laindon and Leigh-on-Sea on Sunday 26 February 2012
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