Chiltern Railways (CH)
Information last updated 10 October 2011 10:24
Support & information
- Customer services
- Monday-Friday 08:30-17:30
- Primary phone
- 08456 005 165
- Fax
- 01926 729 914
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/get-in-touch/
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Please email your queries, refund requests or comments using the online form on our website, call us on 08456 005 165 (Mon-Fri 0830 to 1730), or write to us at:
Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Lost property
- Monday-Friday 12:00-20:00
- Primary phone
- 08456 005 165
- Fax
- 0207 333 3002
- Address
-
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place
London
NW1 6JJ - Web
- www.chilternrailways.co.uk/get-in-touch/rep...
- Note
-
You will be contacted only if your item is found.
Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
Lost Property Office opening hours : Monday to Friday, 1200 to 2000.
- Assisted travel
- Monday-Sunday 07:00-20:00
- Primary phone
- 08456 005 165
- Minicom / Textphone
- 08457 078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/your-journey/dis...
- Note
-
We recommend that you book assistance at least 24 hours in advance of travel.
A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk/help
Ticketing & fares
- Telesales
- Monday-Sunday 07:00-20:00
- Primary phone
- 08456 005 165
- Web
- www.chilternrailways.co.uk/tickets
- Note
-
Tickets are also available online from the Chiltern Railways website. Advance Tickets for single journeys on Chiltern Railways start at £5 one-way.
Try our new mobile app to view times and buy tickets on your mobile! View details.
- Group travel
- Monday-Friday 09:30-16:30
- Primary phone
- 01494 420117
- Address
-
Chiltern Railways
Group Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road, Bicester
OX26 6EF - Web
- www.chilternrailways.co.uk/tickets-and-fare...
- Note
-
Book your Group Travel tickets via our Business Travel office on 01494 420117 (Mondays to Fridays, 0930 to 1630). Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.
View details online.
- Business travel
- Monday-Friday 09:30-16:30
- Primary phone
- 01494 420177
- Fax
- 01494 420170
- Address
-
Chiltern Railways
Business Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road, Bicester
OX26 6EF - Web
- www.chilternrailways.co.uk/plan-your-journe...
- Note
-
Business travel account services
- With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
- Complete itemised journey itinerary with onward connection information and any restrictions that apply.
- Advice on Standard and 1st Class travel.
- Immediate confirmation.
- Seat, sleeper and dining car reservations where available.
- London Underground Travelcards.
- Order season tickets for your employees by phone or fax.
- Tickets setn to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
- All for free.Not a penny extra.
View details and apply.
- Seat reservations
- No
- Penalty fares note
-
Passengers travelling with Chiltern Railways must carry a valid ticket for their entire journey.
Tickets can be purchased from ticket offices or ticket machines. Where this is not possible, a 'permit to travel' should be purchased from the machine on the station, when none of this is available, tickets should be purchased at the first opportunity during the journey.
Failure to purchase a valid ticket for the entire journey may leave passengers liable to pay a penalty fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Primary phone
- 08456 005 165
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/cycles
- Note
-
There is no charge for carrying a bicycle on our trains.Reservations not required.
Restrictions apply
On Mondays to Fridays you can also use most of our trains. The only exceptions are our busiest peak hour services. For the safety and comfort of all our passengers, bikes are not allowed at any point during the journey on any train:
- Arriving London Marylebone or Birmingham Moor Street from 0745 to 1000.
- Leaving London Marylebone or Birmingham Moor Street from 1630 to 1930
We are sorry that bikes can not be taken on rail replacement buses at any time. There are no restrictions on folding bikes at any time, provided they are fully folded.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between London Marylebone and Amersham from Friday 6 to Monday 9 April 2012
- Late night engineering work between Leamington Spa and Birmingham Moor Street from Monday 02 to Thursday 05 April 2012
- Engineering work between London Marylebone and Amersham on Saturday 31 and Sunday 1 April 2012
- Engineering work between Leamington Spa and Banbury from 22:15 on Saturday 24 until 14:15 on Sunday 25 March 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 19 to Thursday 22 March 2012
- Engineering work between Leamington Spa and Banbury from 22:15 on Saturday 17 until 14:15 on Sunday 18 March 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 12 to Thursday 15 March 2012
- Late night engineering work between Leamington Spa and Birmingham Moor Street from Monday 12 to Thursday 15 March 2012
- Late night engineering work between Bicester North and Banbury on Sunday 11 March 2012
- Engineering work between Leamington Spa and Bicester North from 22:15 on Saturday 10 until 14:15 on Sunday 11 March 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 05 to Thursday 08 March 2012
- Late night engineering work between Bicester North and Banbury on Sunday 04 March 2012
- Engineering work between Leamington Spa and Bicester North from 22:15 on Saturday 03 until 14:15 on Sunday 04 March 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 27 February to Thursday 1 March 2012
- Late night engineering work between Bicester North and Banbury on Sunday 26 February 2012
- Engineering work between Leamington Spa and Bicester North from 22:15 on Saturday 25 until 14:15 on Sunday 26 February 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 20 to Thursday 23 February 2012
- Late night engineering work between Leamington Spa and Birmingham Moor Street from Monday 20 to Thursday 23 February 2012
- Late night engineering work between Bicester North and Banbury on Sunday 19 February 2012
- Engineering work between Leamington Spa and Bicester North from 22:15 on Saturday 18 until 14:15 on Sunday 19 February 2012
- Engineering work between Harrow-on-the-Hill and Amersham on Saturday 18 and Sunday 19 February 2012
- Late night engineering work between Hatton & Stratford-upon-Avon from Monday 13 to Thursday 16 February 2012
- Late night engineering work between Bicester North and Banbury on Sunday 12 February 2012
- Engineering work between Harrow-on-the-Hill and Amersham on Saturday 11 and Sunday 12 February 2012
- Engineering work between Leamington Spa and Bicester North from 22:15 on Saturday 11 until 14:15 on Sunday 12 February 2012