Chiltern Railways (CH)
Information last updated 8 January 2010 10:35
Company information
- Company name
- Chiltern Railways
- Managing director
- Adrian Shooter
- Head office
- Chiltern Railways 2nd floor, Western House Rickfords Hill Aylesbury Buckinghamshire HP20 2RX 08456 005 165
- Network map
-
Download network map
Support & information
- Customer Services
-
Monday-Friday 08:30-17:30 - Primary Phone Number 08456 005 165 - Fax Number 01926 729 914 - Address Chiltern Railways Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN - Web Address www.chilternrailways.co.uk/get-in-touch/ - Note We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
- Lost Property
-
Monday-Friday 12:00-20:00 - Primary Phone Number 08456 005 165 - Fax Number 0207 333 3002 - Address Chiltern Railways Lost Property Marylebone Station Melcombe Place London NW1 6JJ - Web Address www.chilternrailways.co.uk/get-in-touch/rep... - Note Callers will be contacted only if the item is found.
Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
- Assisted Travel
-
Monday-Sunday 07:00-20:00 - Primary Phone Number 08456 005 165 - Minicom/Textphone (For customers with hearing impairments) 08457 078051 - Address Chiltern Railways Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN - Web Address www.chilternrailways.co.uk/travelling-with-... - Note A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
-
Monday-Sunday 07:00-20:00 - Primary Phone Number 08456 005 165 - Web Address www.chilternrailways.co.uk/tickets - Note Tickets are also available online from the Chiltern Railways website. You can try our new Advance Barcode Tickets for single journeys on Chiltern Railways startingat £5 single.
- Group Travel
-
Monday-Friday 09:30-16:30 - Primary Phone Number 01494 420117 - Address Chiltern Railways Group Travel Service Bicester North Station Chiltern Approach Buckingham Road, Bicester OX26 6EF - Web Address www.chilternrailways.co.uk/tickets-and-fare... - Note 10 or more people travelling together on Chiltern Railways are entitled to a 25% discount!
Book your Group Travel tickets via our Business Travel office on 01494 420117 (Mondays to Fridays, 0930 to 1630). Advance booking is essential for this special deal. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.
- Business Travel
-
Monday-Friday 09:15-17:00 - Primary Phone Number 01494 420177 - Fax Number 01494 420170 - Address Chiltern Railways Business Travel Service Bicester North Station Chiltern Approach Buckingham Road, Bicester OX26 6EF - Web Address www.chilternrailways.co.uk/plan-your-journe... - Note Business travel account services
• With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
• A complete, itemised journey itinerary complete with onward connection information and any restrictions that apply.
• Advice on Standard and 1st Class travel.
• Immediate confirmation.
• Seat, sleeper and dining car reservations where available.
• London Underground Travelcards.
• Order season tickets for your employees by phone or fax.
• We will send your tickets by 1st Class post or you can collect them from our Business Travel Service Collection Point at Bicester North Station.
• And it will not cost you a penny extra.
- Seat Reservations
-
No - Penalty Fares Note
-
Passengers travelling with Chiltern Railways must carry a valid ticket for their entire journey.
Tickets can be purchased from ticket offices and/or ticket machines. Where this is not possible, a 'permit to travel' should be purchased from the machine on the station, or if not available, tickets should be purchased at the first opportunity during the journey.
Failure to purchase a valid ticket for the entire journey may leave passengers liable to pay a penalty fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.
Onboard facilities
- Cycle Policy
-
Yes - Primary Phone Number 08456 005 165 - Address Chiltern Railways Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN - Web Address www.chilternrailways.co.uk/cycles - Note There is no charge for carrying a bicycle on the train.
Reservations not required. Restrictions apply Monday to Friday on services arriving at London Marylebone or Birmingham Snow Hill 0745 to 1000 and departing London Marylebone or Birmingham Snow Hill 1630 to 1930.
There are no restrictions on folding bikes.
- Telephones
- No
Engineering work
- Details
- Engineering work between London Marylebone and Amersham from Saturday 24 to Sunday 25 April 2010
- Details
- Engineering work between London Marylebone and Amersham on Sunday 18 April 2010
- Details
- Engineering work between London Marylebone and Amersham from Saturday 3 to Monday 5 April 2010
- Details
- Engineering work between London Marylebone and Amersham on Friday 2 April 2010
- Details
- Overnight engineering work between London Marylebone and Princes Risborough from Monday 29 March until Thursday 1 April 2010
- Details
- Overnight engineering work between London Marylebone and Princes Risborough from Monday 22 until Thursday 25 March 2010
- Details
- Engineering work between Bicester North and Banbury on Sunday 21 March 2010
- Details
- Overnight engineering work between High Wycombe and London Marylebone from Monday 15 to Thursday 18 March 2010
- Details
- Engineering work between Bicester North and Banbury on Sunday 14 March 2010
- Details
- Overnight engineering work between High Wycombe and London Marylebone from Monday 8 to Thursday 11 March 2010
- Details
- Engineering work between Haddenham & Thame Parkway and Banbury on Sunday 7 March 2010
- Details
- Engineering work between London Marylebone and Amersham on Saturday 18 and Sunday 19 July 2009

