First Capital Connect (FC)

14/09/2014 12:41:11
http://www.firstcapitalconnect.co.uk

Information last updated 15 December 2014 21:43

Company Information

Managing Director
David Statham 
Head Office
 
Phone
03450264700 
Fax
0845 676 9904 
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
London
-
-

-
Email address
customer.relations.fcc@firstgroup.com  
Network map
Download network map First Capital Connect map PDF

Support & information

Customer services
-
Primary Phone
03450264700
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect - Customer Relations Department
PO Box 443, Plymouth

PL4 6WP
Web address
First Capital Connect - Customer Services
Email address
customer.relations.fcc@firstgroup.com
Note
Opening hours
Monday to Sunday - 07:00 - 22:00
Lost Property

 

Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
First Capital Connect - Lost Property
Email address
customer.relations.fcc@firstgroup.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening hours

Monday to Friday 08:15 - 17:30

Assisted Travel

 

Phone
0800 058 2844
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department

PL4 6WP
Web address
First Capital Connect - Assisted Travel
Note
Opening hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

 

Phone
-
Address



Group Travel

 

Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities