Company Information: Gatwick Express (GX)
Last changed: 13:05 on 21 Jul 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Gatwick Express |
| Managing Director | Chris Burchell |
| Company Website | www.gatwickexpress.com |
| Head Office - Postal Address |
Go Ahead House 26-28 Addiscombe Road Croydon CR9 5GA |
| Head Office - Primary Phone Number | 0845 850 15 30 |
| Head Office - Fax | 08457 27 29 30 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 08:00-20:00 |
| Customer Services - Primary Phone Number | 0207 922 9893 |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0207 922 9650 |
| Lost Property - Email Address | lost.property@gatwickexpress.co.uk |
| Lost Property - Note |
To query about Lost Property, you can telephone, email or visit in person. If visiting in person, we can help Monday to Friday, between 09:30 to 16:30. Please go to the Gatwick Express platforms at London Victoria Station and ask a member of our staff to direct you to the Service Delivery Office. |
| Assisted Travel | Monday-Sunday 24 hours |
| Assisted Travel - Primary Phone Number | 0845 850 15 30 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0845 850 15 30 |
| Assisted Travel - Note |
It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 08:00-22:00 Weekend 08:00-20:00 |
| Telesales - Primary Phone Number | 0845 850 15 30 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0845 850 15 30 |
| Seat Reservations | No |
| Seat Reservations - Note |
Gatwick Express is a high frequency service, so reservations are not required. |
| Penalty Fares Note |
Penalty fares are not in operation on Gatwick Express services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge. Large items such as Skis carried in the luggage van. There is plenty of space on board for other luggage. All Gatwick Express services have a large luggage area, but bikes are restricted to ten per train. Bicycles travel free at all times, but larger groups should book in advance by calling 0845 850 15 30. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between London Victoria and Clapham Junction / Wandsworth Road on Sunday 17 January 2010
- Engineering work between London Bridge and Tulse Hill / Denmark Hill and between Battersea Park and Streatham Common on Sunday 3 January 2010
- Engineering work between London Victoria and Balham on Sunday 27 and Monday 28 December 2009
- Engineering work between Purley and Three Bridges from 00:05 on Sunday 29 until 05:00 on Monday 30 November 2009
- Engineering work between London Victoria and Battersea Park on Sunday 15 November 2009
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