Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Sunday 06:00-00:00
- Primary phone
- 0845 850 1530
- Fax
- 08451 27 29 30
- Minicom / Textphone
- 08451 27 29 40 (For customers with hearing impairments)
- Note
-
If calling from overseas please dial +44 208 528 2900.
Customer Services are closed on Christmas Day
- Lost property
- Monday-Sunday 06:00-00:00
- Primary phone
- 0845 850 1530
- lost.property@gatwickexpress.co.uk
- Note
-
To query about Lost Property, you can telephone, email or visit in person. If visiting in person, we can help Monday to Friday, between 09:30 to 16:30. Please go to the Gatwick Express platforms at London Victoria Station and ask a member of our staff to direct you to the Service Delivery Office.
If calling from overseas please dial +44 208 528 2900.
Lost Property is closed on Christmas Day.
- Assisted travel
- Monday-Sunday 06:00-00:00
- Primary phone
- 0800 138 1016
- Fax
- 0800 138 1017
- Minicom / Textphone
- 0800 138 1018 (For customers with hearing impairments)
- Note
-
It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time.
Assisted travel is closed on Christmas Day
Ticketing & fares
- Telesales
- No
- Group travel
- Yes
- Primary phone
- 0845 850 15 30
- Note
-
If calling from overseas please dial +44 208 528 2900.
Gatwick Express is a high frequency service, so reservations are not required.
- Seat reservations
- No
- Note
-
Gatwick Express is a high frequency service, so reservations are not required.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
Carried free of charge. Large items such as Skis carried in the luggage van. There is plenty of space on board for other luggage.
All Gatwick Express services have a large luggage area, but bikes are restricted to ten per train. Bicycles travel free at all times, but larger groups should book in advance by calling 0845 850 15 30.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between London Victoria and Balham on Sunday 1 April 2012
- Engineering work affecting Gatwick Express and Southern from Monday 26 until Friday 30 March 2012
- Overnight engineering work at East Croydon from Monday 19 to Thursday 22 March 2012
- Engineering work affecting Gatwick Express on Sunday 18 March 2012
- Engineering work at East Croydon after 21:30 until 05:30 each night from Monday 12 to Thursday 15 March 2012
- Engineering work between Purley and Reigate / Earlswood / Tonbridge from 23:30 Saturday 3 and all day Sunday 4 March 2012
- Engineering work between London Victoria and Clapham Junction on Sunday 26 February 2012
- Overnight engineering work between East Croydon and Purley from 23:00 Saturday 18 until 05:00 Sunday 19 February 2012
You are here:
- Home
- Stations & on train
- Gatwick Express
