Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Saturday 08:00-22:00 Sunday 08:00-20:00
- Primary phone
- 0845 600 15 15
- Lost property
- Yes
- Primary phone
- 020 8745 7727
- Address
-
Lost Property
Heathrow Express Atrium
Heathrow Airport
UB3 5AP - heathrow.lostproperty@excess-baggage.com
- Assisted travel
- Yes
- Primary phone
- 0845 600 1515
- Address
-
Operations Manager
6th Floor
50 Eastbourne Terrace
Paddington
London
W2 6LX
Ticketing & fares
- Telesales
- Monday-Saturday 08:00-22:00 Sunday 08:00-22:00
- Primary phone
- 0845 600 15 15
- Group travel
- Yes
- Seat reservations
- No
- Note
-
Not necessary.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Will be carried free unless they occupy a seat required by a customer. They are not carried on trains leaving Heathrow between 07:.30 and 10:00 or Paddington between 16:30 and 19:00 except on Saturdays or Sundays.
- Telephones
- No
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