Company Information: Heathrow Express (HX)
Last changed: 18:27 on 16 Jun 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Heathrow Express |
| Managing Director | Brian Raven |
| Company Website | www.heathrowexpress.com |
| Head Office - Postal Address |
6th Floor 50 Eastbourne Terrace Paddington London W2 6LX |
| Head Office - Primary Phone Number | 020 8750 6600 |
| Head Office - Fax | 020 8750 6615 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-22:00 Sunday 08:00-20:00 |
| Customer Services - Primary Phone Number | 0845 600 15 15 |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 020 8745 7727 |
| Lost Property - Address | Lost Property Heathrow Express Atrium Heathrow Airport UB3 5AP |
| Lost Property - Email Address | heathrow.lostproperty@excess-baggage.com |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 0845 600 1515 |
| Assisted Travel - Address | Operations Manager 6th Floor 50 Eastbourne Terrace Paddington London W2 6LX |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-22:00 Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 0845 600 15 15 |
| Group Travel | Yes |
| Seat Reservations | No |
| Seat Reservations - Note |
Not necessary. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Will be carried free unless they occupy a seat required by a customer. They are not carried on trains leaving Heathrow between 07:.30 and 10:00 or Paddington between 16:30 and 19:00 except on Saturdays or Sundays. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between London Paddington and Ealing Broadway from 01:00 on Friday 25 until 04:00 on Sunday 27 December 2009
- Overnight engineering work between London Paddington and Heathrow Terminals 4 and 5 until 05:30 on Sunday 6 December 2009
- Overnight engineering work between London Paddington and Heathrow Terminals 4 and 5 until 05:30 on Sunday 6 December 2009
- Engineering work between Hayes & Harlington and Heathrow Terminals 1, 2, 3 from 22:00 Monday 10 to 04:45 Friday 14 August 2009
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