Company Information: Island Line Trains (IL)
Last changed: 18:27 on 16 Jun 2009
- Basic Details
- Support & Information
- Ticketing & Fares
- Onboard Facilities
- Engineering Works
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Island Line Trains |
| Managing Director | Stewart Palmer |
| Company Website | www.southwesttrains.co.uk/ |
| Head Office - Postal Address |
Ryde St Johns Road Station, Ryde, Isle of Wight PO33 2BA |
| Head Office - Primary Phone Number | 01983 812 591 |
| Head Office - Fax | 01983 812 617 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 24 hours |
| Customer Services - Primary Phone Number | 0845 6000 650 |
| Customer Services - Fax Number | 02380 728187 |
| Customer Services - Email Address | customerrelations@swtrains.co.uk |
| Customer Services - Note |
Daily 0600 -2200 0845 6000 650 |
| Lost Property | Monday-Friday 09:00-17:00 |
| Lost Property - Primary Phone Number | 01983 562 492 |
| Lost Property - Note |
Lost property is retained at Ryde Esplanade Ticket Office. A charge may be applicable on collection. |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 0800 52 82 100 |
| Assisted Travel - Alternate Phone Number | 0845 6000 650 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0800 6920 792 |
| Assisted Travel - Web Address | www.southwesttrains.co.uk/ |
| Assisted Travel - Note |
Island Line Trains is committed to making travel easier for customers with disabilities including wheelchair users. To make special arrangements for travel please call the given numbers. At least 24 hours notice should be given where possible. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 24 hours |
| Telesales - Address | Daily 0600 - 2200 0845 6000 650 |
| Telesales - Note |
Daily 0600 - 2200 0845 6000 650
|
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 023 8072 8162 |
| Group Travel - Address | Group Travel 1st Floor (CSC) Overline House Southampton SO15 1GW |
| Group Travel - Note |
Mon - Fri 0830 - 1730 023 8072 8162 |
| Business Travel | Yes |
| Business Travel - Note |
Mon - Fri 0830 - 1730 023 8072 8158 |
| Seat Reservations | No |
| Seat Reservations - Note |
Reservations not required. |
| Penalty Fares Note |
Penalty fares are not in operation on Island Line services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Free of charge. Maximum of four cycles may be carried at the Shanklin end of trains. The company reserves the right to restrict the carriage of cycles on trains where this may interfere with the safety and comfort of passengers or the punctuality of trains. This is at the discretion of the conductor. |
| Telephones | No |
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