Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Sunday 24 hours
- Primary phone
- 0845 6000 650
- Fax
- 02380 728187
- customerrelations@swtrains.co.uk
- Note
-
Daily 0600 -2200
0845 6000 650
- Lost property
- Monday-Friday 09:00-17:00
- Primary phone
- 01983 562 492
- Note
-
Lost property is retained at Ryde Esplanade Ticket Office. A charge may be applicable on collection.
Customers wishing to make any payment by cheque should make them payable to Island Line.
- Assisted travel
- Yes
- Primary phone
- 0800 52 82 100
- Alternate phone
- 0845 6000 650
- Minicom / Textphone
- 0800 6920 792 (For customers with hearing impairments)
- Web
- www.southwesttrains.co.uk/
- Note
-
Island Line is committed to making travel easier for customers with disabilities including wheelchair users. To make special arrangements for travel please call the given numbers. At least 24 hours notice should be given where possible.
Ticketing & fares
- Telesales
- Monday-Sunday 24 hours
- Address
-
Daily 0600 - 2200
0845 6000 650
- Note
-
Daily 06:00 - 22:00
0845 6000 650
- Group travel
- Yes
- Primary phone
- 023 8072 8162
- Address
-
Group Travel 1st Floor (CSC)
Overline House Southampton
SO15 1GW - Note
-
Mon - Fri 08:30 - 17:30
023 8072 8162
- Business travel
- Yes
- Note
-
Mon - Fri 08:30 - 17:30
023 8072 8158
- Seat reservations
- No
- Note
-
Reservations not required.
- Penalty fares note
-
Penalty fares are not in operation on Island Line services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Free of charge. Maximum of four cycles may be carried at the Shanklin end of trains.
The company reserves the right to restrict the carriage of cycles on trains where this may interfere with the safety and comfort of passengers or the punctuality of trains. This is at the discretion of the conductor.
- Telephones
- No
You are here:
- Home
- Stations & on train
- Island Line
