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- Company name
- London Midland
- Managing director
- Patrick Verwer
- Head office
-
102 New Street
BIRMINGHAM
B2 4JB0121 634 2040
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Friday 07:00-19:00 Weekend 08:00-16:00
- Primary phone
- 0844 811 0133
- Fax
- 0121 654 1234
- Minicom / Textphone
- 0844 811 0133 (For customers with hearing impairments)
- Address
-
Customer Relations Team
PO BOX 4323
Birmingham
B2 4JB - comments@londonmidland.com
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Customers wishing to make any payment by cheque should make them payable to London Midland.
- Lost property
- Monday-Friday 07:00-19:00 Weekend 08:00-16:00
- Primary phone
- 0121 634 2040
- Note
-
If we find any item of lost property left on our trains or stations we will always do our best to contact the owner, where they can be identified.
If you lose an item of property on one of our services, please contact our Customer Relations team. If we find your lost property it will be kept ‘on hand’ at that station for ease of retrieval.
After 24 hours, the property will be moved to the nearer of either Euston or Birmingham New Street stations, where it will be stored for 3 months and from where you will be able to collect it.
- Assisted travel
- Monday-Sunday 08:00-22:00
- Primary phone
- 0800 092 4260
- Fax
- 0845 051 8359
- Minicom / Textphone
- 0844 811 0133 (For customers with hearing impairments)
- Address
-
Customer Relations Team
London Midland
PO Box 4323
Birmingham
B2 4JB - comments@londonmidland.com
- Note
-
Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Accessible Train and Station Design for Disabled People’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Ticketing & fares
- Telesales
- Monday-Sunday 08:00-22:00
- Primary phone
- 0844 811 0133
- Note
-
Tickets can be collected from any London Midland Ticket Vending Machine, booking office, or posted first class. All of these services are free of charge.
Further postal charges are as follows:
Royal Mail Recorded Delivery £2
Royal Mail Special Delivery £6
These figures are for UK only.
Tickets are ready for collection 2 hours after booking, quoting the unique reference number and presenting the same credit or debit card used to order the ticket(s).
- Group travel
- Monday-Friday 08:00-18:00
- Note
-
We offer discounts of 26% when 10 or more people travel together. However, to ensure there is enough room on your chosen train, please book at least 10 days in advance by calling 0844 811 0133.
- Seat reservations
- No
- Note
-
London Midland does not offer seat reservations.
- Penalty fares note
-
We take fraudulent travel very seriously and are continuously working to reduce the opportunity for travelling on any of our services without a ticket. To this end, Penalty Fares Schemes operate on the majority of London Midland routes and services. Special ticket checks will take place from time to time at all our stations and if you do not have a valid ticket you may well be delayed or delay others. When travelling with London Midland, you must carry a valid ticket for the class of travel required (and valid railcard if appropriate) for your entire journey. If a station does not have a ticket office, the ticket office is closed or this facility is unavailable, a ticket can be purchased from the self-service ticket machine(s) at the station. If the ticket you require is not available from the self-service ticket machine(s), then a ‘Permit to Travel’ should be purchased from the machine at the station. Failure to purchase a valid ticket for your entire journey may leave you liable to pay a Penalty Fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater. If a disabled passenger is unable to obtain a ticket from the facilities available on a station, a ticket can be issued on the train (including Disabled Railcard discounts as appropriate) irrespective of whether the journey is within a penalty fares zone.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
London Midland welcomes cycles on its services and conveys them free of charge, provided it is safe to do so.
However, we are unable to accommodate cycles at our busiest times on trains arriving in London Euston between 07.00 and 09.59 and departing from London Euston between 16.00 and 18.59 on Mondays to Fridays (excluding Bank Holidays).
Cycles must be removed from our designated wheelchair spaces if a passenger using a wheelchair wishes to use them.
Folding bicycles can be taken on our trains at any time, provided they are folded down, but tandems and three-wheeled vehicles cannot be accommodated on any London Midland services.
We are continuously working with Local Authorities and Network Rail to increase the number of cycle-friendly schemes at our stations and to increase the number of locations with secure cycle storage facilities.
- Telephones
- No
Engineering work
- Service disruptions
- Overnight engineering work affecting London Midland services from Monday 16 to Friday 20 April 2012
- Late night engineering work between Walsall and Hednesford from Monday 9 to Thursday 12 April 2012
- Engineering work between Watford Junction and St Albans Abbey until 13:00 on Sunday 8 April 2012
- Engineering work between London Euston and Rugby on Sunday 8 and Monday 9 April 2012
- Early morning engineering work between North Wembley and Bletchley on Saturday 7 April 2012
- Engineering work between Longbridge and Four Oaks on Saturday 7 April and Monday 9 April 2012
- Engineering work between Bedford and Bletchley on Saturday 7 April 2012
- Engineering work between Crewe and Runcorn from 11:00 on Saturday 7 April until 09:45 on Monday 9 April 2012
- Overnight engineering work affecting London Midland from Monday 2 to Thursday 5 April 2012
- Engineering work between Worcester Foregate Street and Hereford on Sunday 1 April 2012
- Engineering work between Nuneaton and Tamworth until 12:00 on Sunday 1 April 2012
- Late night engineering work affecting London Midland services on Wednesday 28 and Thursday 29 March 2012
- Engineering work between Ledbury and Hereford on Sunday 25 March 2012
- Late night night engineering work between North Wembley and Bletchley on Saturday 24 March 2012
- Engineering work between North Wembley and Bletchley from 23:30 on Friday 23 March 2012
- Late night engineering work between Wolverton and Northampton on Monday 19 March 2012
- Engineering work between Stourbridge Junction and Kidderminster on Saturday 17 until 11:50 on Sunday 18 March 2012
- Engineering work at Hartlebury from Monday 12 to Saturday 17 March 2012
- Late night engineering work between Walsall and Hednesford from Monday 12 to Thursday 15 March 2012
- Engineering work between Rugeley Town and Rugeley Trent Valley on Sunday 11 March 2012
- Engineering work between Droitwich Spa and Stourbridge Junction on Sunday 11 March 2012
- Engineering work at Hartlebury on Saturday 10 March 2012
- Early morning engineering work between North Wembley and Bletchley on Saturday 10 March 2012
- Engineering work between Wolverton and Northampton from 23:55 on Monday 5 March until 04:05 on Monday 6 March 2012
- Engineering work at Hartlebury from Monday 5 to Friday 9 March 2012
- Engineering work between Northampton and Rugby until 16:00 on Sunday 4 March 2012
- Engineering work between Droitwich Spa and Kidderminster on Sunday 4 March 2012
- Overnight engineering work affecting London Midland services from Monday 27 February to Thursday 01 March 2012
- Early morning engineering work between London Euston and Northampton until 07:35 on Sunday 26 February 2012
- Late night engineering work between Wolverton and Northampton on Monday 20 February 2012
- Early morning engineering work between London Euston and Northampton until 07:35 on Sunday 19 February 2012
- Engineering work between Bletchley and Northampton until 21:00 on Sunday 12 February 2012
- Engineering work between North Wembley and Bletchley until 06:00 on Saturday 11 February 2012
- Overnight engineering work affecting London Midland services from Monday 6 until Friday 10 February 2012
- Engineering work at Cosford station from Saturday 29 October 2011 until March 2012
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