Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Friday 09:00-17:00
- Primary phone
- 0151 702 2071
- Alternate phone
- 0151 702 2071
- Fax
- 0151 702 3074
- Address
-
9th Floor
Rail House
Lord Nelson Street
Liverpool
L1 1JF - Web
- www.merseyrail.org
- comment@merseyrail.org
- Note
-
Customers wishing to make any payment by cheque should make them payable to Merseyrail Electrics Ltd.
- Lost property
- Monday-Friday 08:00-13:15, 15:00-18:00
- Primary phone
- 0151 702 2951
- Note
-
Located at Liverpool James Street Station (Water Street entrance)
0151 702 2951 or e-mail lostproperty@merseyrail.org
- Assisted travel
- Monday-Friday 09:00-17:00
- Primary phone
- 0151 702 2071
- Alternate phone
- 0151 702 2704
- Fax
- 0151 702 2413
- Minicom / Textphone
- 0151 702 2071 (For customers with hearing impairments)
- Address
-
The Customer Relations Office
9th Floor
Rail House
Lord Nelson Street
Liverpool
L1 1JF - Note
-
Disabled Persons Protection Policy available from the Customer Relations.
Ticketing & fares
- Telesales
- No
- Note
-
No telesales facility.
- Group travel
- Yes
- Primary phone
- 0151 702 2071
- Note
-
Groups of 10 or more
- Seat reservations
- Yes
- Note
-
Tickets may be booked in advance and seats reserved from most Merseyrail stations for rail services in England, Scotland and Wales.
- Penalty fares note
-
A penalty fare of £20 is in operation.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
Accompanied cycles are carried free of charge. Subject to space.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work affecting Merseyrail Northern Line services until 16:30 on Sunday 25 March 2012
- Engineering work between Liverpool Central and Hall Road / Walton / Rice Lane on Sunday 18 March 2012
- Engineering work between Sandhills and Hunts Cross on Sunday 11 March 2012
- Engineering work between Liverpool Central and Hunts Cross on Sunday 4 March 2012
- Engineering work between Liverpool Central and Hunts Cross on Sunday 26 February 2012
- Engineering work between Liverpool Central and Hunts Cross on Sunday 19 February 2012
You are here:
- Home
- Stations & on train
- Merseyrail
