Company information
- Company name
- Southeastern
- Managing director
- Charles Horton
- Head office
- Customer Services PO Box 63428 London SE1P 5FD 0845 000 2222
- Network map
- No map available
Support & information
- Customer Services
-
Monday-Sunday 24 hours - Primary Phone Number 0845 000 2222 - Minicom/Textphone (For customers with hearing impairments) 0800 783 4548 - Address PO Box 63428 London SE1P 5FD - Note - Lost Property
-
Monday-Sunday 24 hours - Primary Phone Number 0845 000 2222 - Note Property found at stations is kept on site for a few days. Customers can enquire locally.
- Assisted Travel
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Monday-Sunday 24 hours - Primary Phone Number 0800 783 4524 - Minicom/Textphone (For customers with hearing impairments) 0800 783 4548 - Address Customer Services PO Box 63428 London SE1P 5FD - Note Copies of the Southeastern Disabled Peoples Protection Policy are available from Customer Services.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
-
No - Note Tickets can be purchased from any station ticket office or self-service ticket machine. There is a telesales service at Network Business Travel Service for corporate account clients only.
- Group Travel
-
Yes - Primary Phone Number 0870 001 0174 - Fax Number 020 7234 1184 - Note The above number is not for Group Save tickets but for groups over 10 only. Tickets for groups over 10 using Southeastern services are quota controlled and must be booked at least seven days before travel. The Group Travel Service team are available Monday to Friday 0900 to 1700.
- Seat Reservations
-
No - Note Reservations are required for group travel and are recommended for mobility impaired customers requiring assistance. Reservations are not available for any other journeys on Southeastern.
- Penalty Fares Note
-
Penalty Fares are in operation and from the 12th June 2005 will be extended across the Southeastern network, except for the routes Strood to Paddock Wood and Sittingbourne to Sheerness. Check posters at local stations for details.
Onboard facilities
- Cycle Policy
-
Yes - Note Cycles are not permitted on peak time services arriving in London from Monday to Friday between 07.00 and 09.59, and leaving London between 16.00 and 18.59. If you are starting your journey from one of the following boundary stations, and heading away from London, you are permitted to take your cycle at any time.
These stations are: Gillingham, Otford, Tonbridge and Redhill. Similarly, if your journey starts in Kent or east Sussex and terminates anywhere before these stations, you are also permitted to take your cycle, subject to onboard space.
Folding cycles may be carried on board any train, provided they are folded before being taken onto the platform and remain folded on the train during the journey.
- Telephones
- No
Engineering work
- Details
- Engineering work between Wadhurst and Hastings on Sunday 18 April 2010
- Details
- Engineering work at Ashford International on Sunday 18 April 2010
- Details
- Engineering work between Deptford and Slade Green on Sunday 18 April 2010
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- Engineering work between Margate and Minster from 23:00 on Saturday 17 until 08:15 on Sunday 18 April 2010
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- Overnight engineering work affecting Southeastern services from Monday 12 April until Friday 16 April 2010
- Details
- Engineering work between Gillingham and Faversham / Sheerness-on-Sea on Sunday 11 April 2010
- Details
- Engineering work between Sidcup / Slade Green and Gravesend on Sunday 11 April 2010
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- Engineering work at London Victoria on Sunday 11 April 2010
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- Engineering work between Chislehurst / Otford and Tonbridge on Sunday 11 April 2010
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- Engineering work between Headcorn / Hastings and Ashford International on Saturday 10 April 2010
- Details
- Overnight engineering work affecting Southeastern services from Tuesday 6 to Friday 9 April 2010
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- Engineering work between Margate and Minster on Sunday 4 April 2010
- Details
- Engineering work between Bickley and Otford / Farningham Road from Saturday 3 to Monday 5 April 2010
- Details
- Engineering work at London Cannon Street on Saturday 3 April 2010
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- Engineering work between Bickley and Otford / Farningham Road on Friday 2 April 2010
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- Overnight engineering work affecting Southeastern services from Monday 29 until Wednesday 31 March 2010
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- Early morning engineering work between Dartford and Strood on Sunday 28 March
- Details
- Engineering work between London Cannon Street and New Cross and between Hither Green and Petts Wood on Sunday 28 March
- Details
- Late night engineering work between Dartford and Strood on Saturday 27 March 2010
- Details
- Late night engineering work affecting Southeastern services each evening from Monday 22 until Thursday 25 March 2010
- Details
- Overnight engineering work affecting Southeastern services until 08:10 on Sunday 21 March 2010
- Details
- Engineering work between London Bridge and Charlton / Lewisham on Sunday 21 March 2010
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- Engineering work between Chislehurst and Orpington on Sunday 21 March 2010
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- Engineering work between Brixton and Beckenham Junction on Sunday 21 March 2010
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- Engineering work between Otford and Ashford International on Sunday 21 March 2010
- Details
- Late night engineering work affecting Southeastern services each evening from Monday 15 until Friday 19 March 2010
- Details
- Engineering work between Dartford and Gravesend until 08:00 on Sunday 14 March 2010
- Details
- Engineering work between Folkestone Central and Deal / Canterbury East on Sunday 14 March 2010
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- Engineering work between Battersea Park and Shortlands via Denmark Hill on Sunday 14 March 2010
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- Engineering work between Dover Priory and Deal / Shepherds Well on Saturday 13 March 2010
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- Engineering work between Otford and Ashford International on Saturday 13 and Sunday 14 March 2010
- Details
- Overnight engineering work affecting Southeastern services from Monday 8 until Thursday 11 March 2010
- Details
- Engineering work between Nunhead / St Johns and Charlton / Barnehurst on Sunday 7 March 2010
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- Engineering work between Ashford International and Ramsgate via Canterbury West on Sunday 7 March 2010
- Details
- Engineering work between Bexhill / Robertsbridge and Ore on Sunday 7 March 2010
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- Engineering work between Sittingbourne and Sheerness-on-Sea on Sunday 7 March 2010
- Details
- Overnight engineering work affecting Southeastern services each evening from Monday 1 until Friday 5 March 2010
- Details
- Engineering work between Sole Street / Strood and Gillingham on Sunday 28 February 2010
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- Engineering work between Chislehurst and Orpington on Sunday 28 February 2010
- Details
- Engineering work between London Charing Cross and London Bridge on Sunday 28 February 2010
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- Engineering work between Canterbury West / Deal and Ramsgate on Sunday 28 February 2010
- Details
- Engineering work between Lewisham and Charlton / Barnehurst on Sunday 28 February 2010
- Details
- Engineering work between Grove Park and Bromley North each evening from Monday 22 until Thursday 25 February 2010
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- Engineering work between Canterbury West and Minster each evening from 23:00 Monday 22 until Thursday 25 February 2010
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- Overnight engineering work between Swanley and Rochester from Monday 22 until Thursday 25 February 2010
- Details
- Engineering work between Lewisham and Hayes on Sunday 21 February 2010
- Details
- Engineering work between Strood and Paddock Wood on Sunday 21 February 2010
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- Engineering work between Beckenham Junction / Nunhead and St Mary Cray on Sunday 21 February 2010
- Details
- Engineering work between Lewisham and Charlton / Barnehurst on Saturday 20 February 2010
- Details
- Engineering work affecting Southeastern services from Monday 15 until Thursday 18 February 2010
- Details
- Engineering work between Gillingham and Faversham / Sheerness-on-Sea on Sunday 14 February 2010
- Details
- Engineering work between Sevenoaks and Paddock Wood / Tunbridge Wells on Sunday 14 February 2010
- Details
- Engineering work between Dartford and Gravesend until 08:00 on Sunday 14 February 2010
- Details
- Overnight engineering work affecting Southeastern services from Monday 8 until Friday 12 February 2010
- Details
- Engineering work between Faversham and Ramsgate on Sunday 7 February 2010
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- Engineering work between Borough Green & Wrotham and Ashford International on Sunday 7 February 2010
- Details
- Engineering work between London Charing Cross and London Bridge on Saturday 6 and Sunday 7 February 2010
- Details
- Engineering work between Blackheath and Barnehurst on Saturday 6 and Sunday 7 February 2010
- Details
- Engineering work between Dover Priory and Ramsgate on Saturday 6 February 2010
- Details
- Engineering work between Gillingham and Strood / Sole Street until 07:20 on Sunday 23 August 2009
- Details
- Late night engineering work affecting Southeastern services from Monday 17 until Friday 21 August 2009
- Details
- Engineering work affecting Southeastern services from Tuesday 11 to Friday 14 August 2009
- Details
- Engineering work between Gillingham and Faversham until 07:00 on Sunday 9 August 2009
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- Overnight engineering work affecting Southeastern services from Monday 27 to Thursday 30 July 2009
- Details
- Engineering work between Tunbridge Wells and Wadhurst on Sunday 26 July 2009
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- Engineering work between Hither Green and Grove Park / Sidcup on Sunday 26 July 2009
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- Engineering work affecting Southeastern services on Saturday 25 and Sunday 26 July 2009
- Details
- Engineering work between London Charing Cross and London Bridge and between St Johns and Dartford via Sidcup on Sunday 19 July 2009
- Details
- Overnight engineering work affecting Southeastern services on Saturday 18 and Sunday 19 July 2009
- Details
- Overnight engineering work affecting Southeastern services on Sunday 12 July 2009
- Details
- Engineering work between London Charing Cross and London Bridge on Sunday 12 July 2009

