Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Greater Anglia
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
Support & information
- Customer services
- Monday-Sunday 07:00-22:00
- Primary phone
- 0845 601 5929
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
PH33 6WX
- Lost property
- Monday-Saturday 07:00-19:00
- Primary phone
- 0141 335 3276
- Assisted travel
- Monday-Sunday 07:00-22:00
- Primary phone
- 0800 912 2 901
- Minicom / Textphone
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
PH33 6WX - Note
-
Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us.
Ticketing & fares
- Telesales
- Monday-Sunday 07:00-22:00
- Primary phone
- 08457 55 00 33
- Note
-
Tickets are available to be collected from a large proportion of our stations as Ticket on Departure.
We require at least 5 working days for the postage of tickets.
Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland.
Customers wishing to make any payment by cheque should make them payable to First ScotRail.
We also offer a next day delivery service for customers. This is a premium service with a £5 charge applied for it's use.
- Group travel
- Yes
- Primary phone
- 08457 55 00 33
- Seat reservations
- Yes
- Note
-
Free to ticket holders Reservations can be made up to 1800 hours the day before you travel.
- Penalty fares note
-
Penalty fares are not in operation on ScotRail services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Carried free of charge. Reservations are essential on long distance services. No tandems are carried.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between Paisley Gilmour Street and Port Glasgow on Sunday 15 April 2012
- Engineering work between Glasgow Queen Street and Falkirk High on Sunday 15 April 2012
- Amendments to ScotRail Sleeper services on Sunday 8 April 2012
- Engineering work between Glasgow Queen Street and Falkirk High on Sunday 8 April 2012
- Engineering work between Motherwell and Bellshill until 12:20 on Sunday 8 April 2012
- Engineering work affecting ScotRail Sleeper services on Sunday 1 April 2012
- Engineering work between Larbert and Polmont / Croy on Sunday 1 April 2012
- Engineering work between Cardross and Helensburgh until 21:00 on Sunday 25 March 2012
- Engineering work affecting ScotRail Sleeper services on Sunday 25 March 2012
- Engineering work between Linlithgow and Falkirk Grahamston on Sunday 25 March 2012
- Engineering work between Crianlarich and Fort William from Saturday 24 to Monday 26 March 2012
- Engineering work affecting ScotRail Sleeper services on Friday 23 March 2012
- Engineering work between Paisley Gilmour Street and Newton-on-Ayr on Sunday 18 March 2012
- Engineering work between Polmont and Falkirk Grahamston on Sunday 18 March 2012
- Engineering work between Paisley Gilmour Street and Newton-on-Ayr on Sunday 11 March 2012
- Engineering work between Glasgow Queen Street and Cumbernauld on Sunday 4 March 2012
- Engineering work between Kilwinning and Ardrossan Harbour / Largs on Sunday 4 March 2012
- Engineering work affecting ScotRail Sleeper services on Sunday 26 February 2012
- Engineering work between Kilwinning and Ardrossan Harbour / Largs on Sunday 26 February 2012
- Engineering work between Inverkeithing and Kirkcaldy on Sunday 26 February 2012
- Engineering work between Glasgow Queen Street and Cumbernauld on Sunday 26 February 2012
- Late night engineering work affecting ScotRail services from Monday 20 until Friday 24 February 2012
- Engineering work affecting ScotRail Sleeper services on Sunday 19 February 2012
- Engineering work between Glasgow Queen Street and Cumbernauld on Sunday 19 February 2012
- Engineering work between Kilwinning and Ardrossan Harbour / Largs on Sunday 19 February 2012
- Engineering work between Inverkeithing and Kirkcaldy on Sunday 19 February 2012
- Engineering work between Inverkeithing and Kirkcaldy on Sunday 12 February 2012
- Engineering work between Glasgow Queen Street and Cumbernauld on Sunday 12 February 2012
- Engineering work affecting ScotRail Sleeper services on Sunday 12 February 2012
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