Company information
- Company name
- ScotRail
- Managing director
- Steve Montgomery
- Head office
- Atrium Court 50 Waterloo Street Glasgow G2 6HQ 08700 005151
- Network map
- No map available
Support & information
- Customer Services
-
Monday-Sunday 07:00-22:00 - Primary Phone Number 0845 601 5929 - Address ScotRail Customer Relations PO BOX 7030 Fort William PH33 6WX - Note Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland.
- Lost Property
-
Monday-Saturday 07:00-19:00 - Primary Phone Number 0141 335 3276 - Assisted Travel
-
Monday-Sunday 07:00-22:00 - Primary Phone Number 0800 912 2 901 - Minicom/Textphone (For customers with hearing impairments) 18001 0800 912 2 901 - Address ScotRail Customer Relations PO BOX 7030 Fort William PH33 6WX - Note Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us.
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
-
Monday-Sunday 07:00-22:00 - Primary Phone Number 08457 55 00 33 - Note Tickets are available to be collected from a large proportion of our stations as Ticket on Departure.
We require at least 5 working days for the postage of tickets.
We also offer a next day delivery service for customers. This is a premium service with a £5 charge applied for it's use.
- Group Travel
-
Yes - Primary Phone Number 08457 55 00 33 - Seat Reservations
-
Yes - Note Free to ticket holders Reservations can be made up to 1800 hours the day before you travel.
- Penalty Fares Note
-
Penalty fares are not in operation on ScotRail services.
Onboard facilities
- Cycle Policy
-
Yes - Note Carried free of charge. Reservations are essential on long distance services. No tandems are carried.
- Telephones
- No
Engineering work
- Details
- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 17 until 14:30 on Sunday 18 April 2010
- Details
- Engineering work between Maybole and Barrhill on Saturday 17 and Sunday 18 April 2010
- Details
- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 10 until 14:30 on Sunday 11 April 2010
- Details
- Engineering work affecting ScotRail Sleeper services on Sunday 4 April 2010
- Details
- Overnight engineering work affecting ScotRail Sleeper services each night from Sunday 28 March until Tuesday 30 March 2010
- Details
- Engineering work between Crianlarich and Fort William from Saturday 27 until 07:15 on Wednesday 31 March 2010
- Details
- Engineering work between Ladybank and Perth on Sunday 21 March 2010
- Details
- Engineering work between Ardlui and Crianlarich from 08:00 on Saturday 20 until 07:15 on Wednesday 24 March 2010
- Details
- Engineering work affecting ScotRail Sleeper services on Friday 19 March 2010
- Details
- Engineering work between Metro Centre and Hexham on Sunday 14 March 2010
- Details
- Engineering work affecting ScotRail Sleeper services on Sunday 7 March 2010
- Details
- Engineering work between Kirkcaldy and Dundee on Sunday 7 March 2010
- Details
- Engineering work between Lochwinnoch and Kilwinning on Saturday 6 and Sunday 7 March 2010
- Details
- Engineering work affecting ScotRail Sleeper services on Sunday 28 February 2010
- Details
- Engineering work between Kirkcaldy and Dundee on Sunday 28 February 2010
- Details
- Engineering work between Lochwinnoch and Kilwinning on Saturday 27 and Sunday 28 February 2010
- Details
- Engineering work between Lochwinnoch and Dalry on Sunday 21 February 2010
- Details
- Overnight engineering work affecting ScotRail Sleeper services each night from Monday 15 until Thursday 18 February 2010
- Details
- Engineering work between Wishaw and Carluke on Saturday 13 and Sunday 14 February 2010
- Details
- Engineering work between Edinburgh and Bathgate from Saturday 13 to Tuesday 16 February 2010
- Details
- Engineering work between Whifflet and Coatbridge Central on Monday 31 August 2009
- Details
- Engineering work between Kilmarnock and Carlisle on Saturday 22 and Sunday 23 August 2009
- Details
- Engineering work between Edinburgh and Bathgate on Saturday 8 and Sunday 9 August 2009
- Details
- Engineering work between Annan and Dumfries from 23:55 Friday 7 to 06:45 Monday 10 August 2009
- Details
- Engineering work between Annan and Dumfries on Saturday 1 and Sunday 2 August 2009
- Details
- Engineering work between Edinburgh and Bathgate on Saturday 1 and Sunday 2 August 2009
- Details
- Engineering work between Motherwell and Bellshill on Saturday 1 and Sunday 2 August 2009
- Details
- CANCELLED - Engineering work between Haymarket and Inverkeithing on Saturday 25 and Sunday 26 July 2009
- Details
- Engineering work between Edinburgh Park and Bathgate on Saturday 18 and Sunday 19 July 2009
- Details
- CANCELLED - Engineering work between Edinburgh and Inverkeithing on Saturday 18 and Sunday 19 July 2009
- Details
- Engineering work affecting ScotRail Sleeper services from Monday 13 to Friday 17 July 2009
- Details
- Engineering work between Kilmarnock and Carlisle until Sunday 12 July 2009
