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Company Information: South West Trains (SW)
Last changed: 11:46 on 27 Aug 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | South West Trains |
| Managing Director | Stewart Palmer |
| Company Website | www.southwesttrains.co.uk/ |
| Head Office - Postal Address |
South West Trains Friars Bridge Court 41-45 Blackfriars Road London SE1 8NZ |
| Head Office - Primary Phone Number | 08700 00 5151 |
| Head Office - Fax | 020 7620 5177 |
| Head Office - Web Address | www.southwesttrains.co.uk/ |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 06:00-22:00 |
| Customer Services - Primary Phone Number | 0845 6000 650 |
| Customer Services - Email Address | customerrelations@swtrains.co.uk |
| Lost Property | Monday-Friday 07:30-19:00 |
| Lost Property - Primary Phone Number | 020 7401 7861 |
| Assisted Travel | Monday-Sunday 06:00-22:00 |
| Assisted Travel - Primary Phone Number | 0800 52 82 100 |
| Assisted Travel - Primary Textphone Number | 0800 692 0792 |
| Assisted Travel - Address | Customer Service Centre South West Trains Overline House Blechynden Terrace Southampton SO15 1GW |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 06:00-22:00 |
| Telesales - Primary Phone Number | 0845 6000 650 |
| Telesales - Note |
Please allow 5 days for ticket delivery. |
| Group Travel | Monday-Friday 09:00-17:00 |
| Group Travel - Primary Phone Number | 023 8072 8162 |
| Group Travel - Address | Group Travel Office 1st Floor Overline House Central Station Southampton SO15 1GW |
| Group Travel - Note |
All Group Travel must be booked in advance: Seven days before for up to 49 passengers. Four weeks before for 50 passengers or more Special arrangements may need to be made for groups of more than 100. |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Seats can be reserved free of charge on many main line services (excluding peak time commuter services). |
| Penalty Fares Note |
Penalty Fares are in operation across the South West Train's network except between Tisbury and Pinhoe. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Please view the stations covered by Cycle Restrictions for more information. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Gillingham and Yeovil Junction on Saturday 13 December 2008
- Engineering work between Staines and Windsor & Eton Riverside in Sunday 7 December 2008
- Engineering work between Ascot and Guildford until 16:20 on Sunday 7 December 2008
- Engineering work between Wimbledon and Surbiton / Effingham Junction until 16:20 on Sunday 7 December 2008
- Engineering work between Southampton Central and Brockenhurst on Sunday 30 November 2008
- Engineering work between Ascot and Guildford until 15:50 on Sunday 30 November 2008
- Engineering work between Guildford and Haslemere on Saturday 29 and Sunday 30 November 2008
- Engineering work between Staines and Windsor & Eton Riverside on Saturday 29 and Sunday 30 November 2008
- Engineering work between New Malden and Strawberry Hill on Sunday 23 November 2008
- Engineering work between Staines and Windsor & Eton Riverside on Saturday 22 and Sunday 23 November 2008.
- Engineering work between Bridgwater and Exeter St Davids on Saturday 22 and Sunday 23 November 2008
- Engineering work between Southampton Central and Brockenhurst on Saturday 22 and Sunday 23 November 2008
- Engineering work between London Waterloo and Surbiton / Dorking on Sunday 16 November 2008
- Engineering work between Staines and Windsor & Eton Riverside on Saturday 15 and Sunday 16 November 2008.
- Engineering work between Bridgwater / Taunton and Exeter St Davids on Saturday 15 and Sunday 16 November 2008
- Engineering work between Wimbledon and Dorking / Effingham Junction until 12:20 on Sunday 9 November 2008
- Engineering work between Southampton Central and Bournemouth on Sautrday 8 and Sunday 9 November 2008
- Engineering work between Taunton and Exeter St Davids on Saturday 8 and Sunday 9 November 2008
- Engineering work between Whitton / Hounslow and Ascot / Chertsey / Windsor & Eton Riverside on Sunday 2 November 2008
- Engineering work between Southampton Central and Brockenhurst on Saturday 1 and Sunday 2 November 2008
- Engineering work between Bristol Temple Meads / Chippenham and Westbury from 23:45 Saturday 1 November until 05:15 Monday 3 November2008
- Engineering work between Newton Abbot and Paignton from 09:00 on Monday 27 until 14:30 on Friday 31 October 2008
- Engineering work at Bath Spa Station on Saturday 25 and Sunday 26 October 2008
- Engineering work between Westbury and Bristol Temple Meads on Saturday 25 until 05:15 on Monday 27 October 2008
- Engineering work between Staines and Windsor & Eton Riverside on Saturday 25 and Sunday 26 October 2008
- Engineering work between Bristol Temple Meads and Chippenham / Westbury from 01:25 Saturday 18 October until 05:15 Monday 20 October 2008
- Engineering work between Staines and Windsor & Eton Riverside on Saturday 18 and Sunday 19 October 2008
- Engineering work between Guildford and Havant on Sunday 12 October 2008
- Engineering work between Bristol Temple Meads / Chippenham and Westbury on Sunday 12 October 2008
- Engineering work between Southampton Central and Bournemouth on Saturday 11 and Sunday 12 October 2008
- Engineering work in the Southampton area on Saturday 4 and Sunday 5 October 2008
- Engineering work between Clapham Junction and Barnes / Kew Bridge / Richmond on Saturday 4 October and Sunday 5 October 2008
- Engineering work between Weybridge and Farnborough / Guildford until 16:20 on Sunday 28 September 2008
- Engineering work between Petersfield / Chichester and Portsmouth Harbour until 12:45 on Sunday 21 September 2008
- Engineering work between Guildford and Haslemere/ Shalford on Saturday 13 and Sunday 14 September 2008
