First TransPennine Express (TP)

Logo for First TransPennine Express
http://www.tpexpress.co.uk

Information last updated 15 May 2012 13:37

Company information

Company name
First TransPennine Express
Managing director
Nick Donovan
Head office
Floor 7
Bridgewater House
60 Whitworth Street
Manchester
M1 6LT

0845 600 1671

Network map
Download network map First TransPennine Express map PDF

Support & information

Customer services
Monday-Friday 07:00-22:00 Weekend 07:00-21:00
Primary phone
0845 600 1671
Address
Customer Relations
TransPennine Express
Admail 3878 FREEPOST
Manchester
M1 9YB
Web
www.tpexpress.co.uk
Email
tpecustomer.relations@firstgroup.com
Lost property
Yes
Primary phone
0845 600 1672
Assisted travel
Monday-Friday 07:00-22:00 Weekend 07:00-21:00
Primary phone
0800 107 2149
Address
Customer Relations
First TransPennine Express
Admail 3878 FREEPOST
Manchester
M1 9YB

Ticketing & fares

Telesales
Monday-Friday 08:00-21:00 Weekend 08:00-19:00
Primary phone
0845 678 6974
Note

Next Day delivery is available for an additional £6.00

TIckets may be collected at stations on day of travel.

Group travel
Monday-Friday 07:00-22:00 Weekend 07:00-21:00
Primary phone
0845 600 1674
Address
Group Travel
First TransPennine Express
Admail 3878
FREEPOST
Manchester
M1 9YB
Seat reservations
Yes
Note

Free to ticket holders and can be booked up to the day before travel

Penalty fares note

Not applicable.


Penalty fares apply
No

Onboard facilities

Cycle policy
Yes
Note

Cycles carried free but space for the cycle must be reserved in advance.

To reserve a space for your bike, please call 0845 600 1674 at least 24 hours before travel.

Telephones
No

Engineering work

Service disruptions
Engineering work between Manchester Piccadilly and Manchester Airport from 22:40 to 05:20 each night from Monday 13 until Thursday 16 August 2012
Engineering work between Selby and Leeds until 12:30 on Sunday 12 August 2012
Engineering work in the Selby area until 12:50 on Sunday 5 August 2012
Overnight engineering work affecting First TransPennine Express services from Monday 30 July to Friday 3 August 2012
Engineering work between Leeds and Selby until 12:40 on Sunday 29 July 2012
Late night engineering work between Preston and Blackpool North from 23:45 on Sunday 29 July 2012
Engineering work between Thorne South and Barnetby until 12:00 on Sunday 29 July 2012
Engineering work affecting First TransPennine Express from Monday 23 until Friday 27 July 2012
Engineering work between Leeds and Selby until 12:40 on Sunday 22 July 2012
Engineering work affecting First TransPennine Express services from Saturday 14 to Friday 20 July 2012
Overnight engineering work affecting First TransPennine Express services each night from Monday 9 until 05:55 on Friday 13 July 2012
Engineering work between Northallerton and Durham until 15:40 on Sunday 8 July 2012
Overnight engineering work affecting First Transpennine Express from Monday 2 until Friday 6 July 2012
Engineering work between Northallerton and Durham until 15:40 on Sunday 1 July 2012
Overnight engineering work between Huddersfield and Dewsbury from 23:35 on Saturday 23 until 09:00 on Sunday 24 June 2012
Early morning engineering work between Preston and Blackpool North from 00:01 until 05:10 each morning from Monday 18 until Friday 21 May 2012
Late night engineering work between Preston and Blackpool North on Sunday 17 June 2012
Engineering work between Lancaster and Carlisle from 11:40 Saturday 2 until 10:40 Monday 4 June 2012
Engineering work between Edge Hill and Wavertree Technology Park / Mossley Hill from 23:59 on Saturday 2 until 05:00 on Monday 4 June 2012
Overnight engineering work affecting First TransPennine Express from Monday 28 May until Friday 1 June 2012
Engineering work between Leeds and Wakefield Westgate / Mirfield / Bramley until 16:00 on Sunday 27 May 2012
Engineering work between Preston and Carnforth / Morecambe from 21:10 on Saturday 26 until 11:10 on Sunday 27 May 2012