Customers wishing to make any payment by cheque should make them payable to X C Trains Limited.

Assisted Travel

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.

Up to two bicycles can be carried free of charge per train.

Reservations are highly recommended, as bikes for which no reservation has been made will be accepted on a first come, first served basis and subject to space being available. If you have a folding bike, you can carry these as normal hand luggage.

Please check where you should store your bike when you make your reservation. Bikes must be carried in the designated area of the train – we can’t carry bikes in aisles or vestibule areas as they can cause an obstruction.

To reserve a space for your bike and for more information call 0844 811 0124.