CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 15 February 2018 20:29

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Glasgow Central and Motherwell / Carlisle on Sunday 13 May
No trains between Bristol Temple Meads and Bristol Parkway on Saturday 12 and Sunday 13 May
Buses replace trains between Banbury and Oxford on Sunday 25 February
Amended service between Glasgow Central and Motherwell on Saturday 5 and Sunday 6 May
Buses replace trains between Audley End and Stansted Airport until 09:40 on Sunday 6 May
Buses replace trains between Peterborough and Ely from Saturday 5 until Monday 7 May
Retimed 06:01 Sheffield to Reading service from Tuesday 1 to Friday 4 May
Amended service between Gloucester and Bristol Parkway from Monday 30 April to Thursday 3 May
Buses replace trains between Peterborough and Ely on Sunday 29 April
Buses replace trains between Cheltenham Spa and Gloucester on Saturday 28 and Sunday 29 April
Buses replace trains between Banbury / Hanborough and Oxford on Sunday 29 April
Amended service between Glasgow Central and Motherwell / Carlisle on Saturday 28 and Sunday 29 April
Buses replace trains between Ely and Peterborough / Kings Lynn / Brandon on Sunday 22 April
Amended service between Glasgow Central and Motherwell / Carlisle on Saturday 21 and Sunday 22 April
Buses replace trains between Oxford and Banbury / Hanborough on Sunday 22 April
Buses replace trains between Plymouth and Par on Saturday 21 and Sunday 22 April
Buses replace trains between Cambridge and Ely / Norwich on Sunday 15 April
Amended services between Glasgow Central and Motherwell / Lockerbie on Saturday 14 and Sunday 15 April
No trains to / from / through Motherwell from Saturday 31 March to Monday 2 April
Buses replace trains between Cambridge and Ely / Norwich on Sunday 8 April
Amended service at Bournemouth on Saturday 7 and Sunday 8 April
Buses replace trains between Tamworth and Derby on Sunday 8 April
Amended service at Glasgow Central on Saturday 7 and Sunday 8 April
Amended 21:50 Cardiff Central to Birmingham New Street from Monday 19 to Thursday 22 March
Buses replace trains between Truro and Penzance from Monday 19 to Friday 23 March
Amended 12:14 Guildford to Newcastle service on Sunday 25 March
Major improvement work in the Bristol Temple Meads area from Friday 30 March to Tuesday 3 April
Amended morning CrossCountry services from Bristol Temple Meads on Sunday 25 March
Amended evening CrossCountry services between Cheltenham Spa and Bristol Parkway between Monday 19 and Thursday 22 March
Buses replace trains between Gloucester and Chepstow on Saturday 24 and until 20:00 Sunday 25 March
Buses replace trains between Nuneaton and Leicester on Saturday 24 and Sunday 25 March
Amended trains to / from Glasgow Central on Saturday 24 and Sunday 25 March
Amended services between Ladybank and Dundee on Sunday 18 March
Amended morning service between Birmingham New Street and Edinburgh on Sunday 18 March
Buses replace trains between Nuneaton and Leicester on Sunday 18 March
Amended services between Ladybank and Dundee on Sunday 11 March
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 11 March
Buses replace trains between Nuneaton and Leicester on Sunday 11 March
Amended service between Lichfield Trent Valley / Birmingham New Street and Redditch / Cheltenham Spa / Worcester until 20:25 on Sunday 4 March
Amended service between Edinburgh and Dundee on Sunday 4 March
Buses replace trains between Banbury / Hanborough and Oxford on Sunday 4 March
Buses replace trains between Newton Abbot and Paignton on Sunday 4 March
Buses replace trains between Nuneaton and Leicester on Sunday 4 March
Amended 23:09 Birmingham New Street to Nottingham service from Monday 5 until Thursday 8 March
Amended evening CrossCountry services between Cheltenham Spa and Bristol Parkway between Monday 26 and Wednesday 28 February
Amended evening services between Basingstoke and Southampton Central between Monday 26 and Thursday 1 March
Buses replace trains between Nuneaton and Leicester on Sunday 25 February
Buses replace trains between Cardiff Central and Newport on Saturday 24 and Sunday 25 February