Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

There are two options:

•  call our Customer Relations Team on 0870 010 0084, or send an email, giving as many details as possible about the item, train service and location where the item might be found; or

• contact the lost property office at the train’s final destination station - use the station facilities search to find contact details for the station.

Assisted Travel

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home

Penalty Fares do not apply on CrossCountry Trains.

Up to two bicycles can be carried free of charge per train.

Reservations are highly recommended, as bikes for which no reservation has been made will be accepted on a first come, first served basis and subject to space being available. If you have a folding bike, you can carry these as normal hand luggage.

Please check where you should store your bike when you make your reservation. Bikes must be carried in the designated area of the train – we can’t carry bikes in aisles or vestibule areas as they can cause an obstruction.

To reserve a space for your bike and for more information call 0844 811 0124.