London Underground (ZZ)

Logo for London Underground
http://tube.tfl.gov.uk

Information last updated 14 February 2011 10:12

Company information

Company name
London Underground
Managing director
Tim O'Toole
Head office
55 Broadway
London
SW1H 0BD

020 7222 5600

Network map
Download network map London Underground map PDF

Support & information

Customer services
Yes
Primary phone
0845 330 9880
Fax
020 7918 4093
Address
Customer Service Centre
London Underground
55 Broadway
London
SW1H 0BD
Email
customerservices@tube.tfl.gov.uk
Lost property
No
Assisted travel
No

Ticketing & fares

Telesales
Monday-Sunday 08:00-20:00
Primary phone
0845 330 9876
Web
oyster.tfl.gov.uk/
Group travel
No
Seat reservations
No
Penalty fares apply
No

Onboard facilities

Cycle policy
Yes
Note

On the Underground, bicycles are completely banned between 07.30 and 09.30 and 16.00 to 19.00 Monday to Friday.

Outside these peak hours, bicycles are permitted anywhere on the surface or near-surface lines:

  • Circle, District, East London, Hammersmith & City and Metropolitan.

Bicycles are also permitted on surface sections of the following deep tube lines outside the central London area:

  • Bakerloo Line Queen's Park - Harrow & Wealdstone (only against the flow of commuter traffic - north in the morning, and south in the evening peak)
  • Central Line White City - West Ruislip or Ealing Broadway . Leyton - Epping . Woodford - Hainault
  • Jubilee Line Finchley Road - Stanmore . Canning Town - Stratford
  • Northern Line Edgware - Colindale . Hendon Central - Golders Green . East Finchley - High Barnet or Mill Hill East
  • Piccadilly Line Barons Court - Hounslow West or Uxbridge . Oakwood - Cockfosters

Bicycles must not be taken on Victoria Line or Waterloo & City escalators.

Folding bicycles may be carried anywhere on the system at any time, but must be folded and should not exceed two metres in length.

Telephones
No