Support & information
- Customer services
- Yes
- Primary phone
- 0845 330 9880
- Fax
- 020 7918 4093
- Address
-
Customer Service Centre
London Underground
55 Broadway
London
SW1H 0BD - customerservices@tube.tfl.gov.uk
- Lost property
- No
- Assisted travel
- No
Ticketing & fares
- Telesales
- Monday-Sunday 08:00-20:00
- Primary phone
- 0845 330 9876
- Web
- oyster.tfl.gov.uk/
- Group travel
- No
- Seat reservations
- No
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
On the Underground, bicycles are completely banned between 07.30 and 09.30 and 16.00 to 19.00 Monday to Friday.
Outside these peak hours, bicycles are permitted anywhere on the surface or near-surface lines:
- Circle, District, East London, Hammersmith & City and Metropolitan.
Bicycles are also permitted on surface sections of the following deep tube lines outside the central London area:
- Bakerloo Line Queen's Park - Harrow & Wealdstone (only against the flow of commuter traffic - north in the morning, and south in the evening peak)
- Central Line White City - West Ruislip or Ealing Broadway . Leyton - Epping . Woodford - Hainault
- Jubilee Line Finchley Road - Stanmore . Canning Town - Stratford
- Northern Line Edgware - Colindale . Hendon Central - Golders Green . East Finchley - High Barnet or Mill Hill East
- Piccadilly Line Barons Court - Hounslow West or Uxbridge . Oakwood - Cockfosters
Bicycles must not be taken on Victoria Line or Waterloo & City escalators.
Folding bicycles may be carried anywhere on the system at any time, but must be folded and should not exceed two metres in length.
- Telephones
- No