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Company Information: First Capital Connect (FC)

Basic Details ^ Top

Service Details
Company Name First Capital Connect
Managing Director To be appointed
Company Website www.firstcapitalconnect.co.uk
Head Office - Web Address
Network Map URL www.firstcapitalconnect.co.uk

Support & Information ^ Top

Service Details
Customer Services Monday-Sunday 07:00-22:00
Customer Services - Primary Phone Number 0845 026 4700
Customer Services - Fax Number 0845 676 9904
Customer Services - Minicom/Textphone (For customers with hearing impairments) 0800 975 1052
Customer Services - Address Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP
Customer Services - Web Address www.firstcapitalconnect.co.uk
Customer Services - Email Address customer.relations.fcc@firstgroup.com
Lost Property Monday-Friday 08:10-17:50
Lost Property - Primary Phone Number 0845 026 4700
Lost Property - Address Lost Property Office City Thameslink Station Ludgate Hill London EC4M 7JH
Lost Property - Web Address www.firstcapitalconnect.co.uk
Lost Property - Email Address customer.relations.fcc@firstgroup.com
Lost Property - Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Assisted Travel Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Assisted Travel - Primary Phone Number 0800 058 2844
Assisted Travel - Minicom/Textphone (For customers with hearing impairments) 0800 975 1052
Assisted Travel - Address Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP
Assisted Travel - Web Address www.firstcapitalconnect.co.uk
Assisted Travel - Note

Disabled Persons Protection Policy available online at the First Capital Connect website.

Ticketing & Fares ^ Top

Service Details
Telesales No
Group Travel Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Group Travel - Primary Phone Number 0845 026 4700
Seat Reservations No
Penalty Fares Note

A penalty fare of £20 is in operation on First Capital Connect services or twice the full single fare to the next station at which the train stops, whichever is the greater amount.


Onboard Facilities ^ Top

Service Details
Cycle Policy Yes
Cycle Policy - Note

We welcome passengers with bicycles on services where they can be safely accommodated. Fully folding bicycles can be carried at any time.

However, we are unable to carry non-folding or partially folding bicycles:

  • At any time between Drayton Park and Moorgate
  • At any time between Moorgate and Farringdon
  • On Great Northern route trains south of Stevenage and Hertford North timed to arrive in London between 0700 and 0930 or depart from London between 1600 and 1900 Monday to Friday (excluding Bank holidays)
  • On Great Northern route trains between Cambridge and Ely that are timed to arrive or depart Cambridge between 0745 and 0845 with the exception of the 0715 and 0745 departures from London King's Cross Monday to Friday (excluding Bank holidays)
  • On Thameslink route trains travelling towards London that are timed to arrive or pass through any central London station between 0700 and 1000 or travelling away from London and timed to depart or pass through any central London station between 1600 and 1900Monday to Friday (excluding Bank holidays)
  • On replacement bus services unless otherwise stated in associated publicity
  • On any train where your bicycle may cause obstruction to other customers (i.e. where a number of people are standing) or when a member of staff asks you to remove your bicycle

Bicycles can be carried at any time:

  • On trains north of Stevenage except where shown above
  • Between Stevenage and Hertford North
  • Between Bedford and Luton Airport Parkway

Please do not lock your bicycle to any part of the train. You are also reminded not to leave your bicycle unattended at any time during the journey.

Telephones No

Engineering Works ^ Top

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