First Capital Connect (FC)

14/09/2014 12:41:11
http://www.firstcapitalconnect.co.uk

Information last updated 14 September 2014 13:41

Company Information

Managing Director
David Statham 
Head Office
 
Phone
03450264700 
Fax
0845 676 9904 
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
London
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-

-
Email address
customer.relations.fcc@firstgroup.com  
Network map
Download network map First Capital Connect map PDF

Support & information

Customer services
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Primary Phone
03450264700
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect - Customer Relations Department
PO Box 443, Plymouth

PL4 6WP
Web address
First Capital Connect - Customer Services
Email address
customer.relations.fcc@firstgroup.com
Note
Opening hours
Monday to Sunday - 07:00 - 22:00
Lost Property

 

Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
First Capital Connect - Lost Property
Email address
customer.relations.fcc@firstgroup.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening hours

Monday to Friday 08:15 - 17:30

Assisted Travel

 

Phone
0800 058 2844
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department

PL4 6WP
Web address
First Capital Connect - Assisted Travel
Note
Opening hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

 

Phone
-
Address



Group Travel

 

Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Alexandra Palace and Finsbury Park until 07:30 on Sunday 28 September 2014
Amended First Capital Connect service between Luton, Wimbledon and Sutton on Saturday 13 September 2014
Amended service between Alexandra Palace and Stevenage via Welwyn Garden City until 05:30 each morning from Tuesday 4 to Friday 7 November 2014
Amended Great Northern and Thameslink services from Monday 27 to Friday 31 October 2014
Amended Great Northern services from Monday 20 to Friday 24 October
No First Capital Connect or Southern trains to / from London Bridge on Saturday 13 and Sunday 14 September 2014
Amended timetable between Hitchin and Cambridge from 23:45 to 05:00 each night, Monday 8 to Thursday 11 September 2014
Amended 22:42 Bedford to Brighton on Saturday 6 September 2014
Amended 23:37 Brighton to Bedford service from Monday 8 to Wednesday 10 September 2014
No Thameslink or Southern trains to / from London Bridge on Saturday 6 and Sunday 7 September 2014
Amended 23:15 London Kings Cross to Kings Lynn on Sunday 31 August 2014
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sundays 31 August and 7 September 2014
Amended 22:14 and 23:14 London Kings Cross to Kings Lynn services from Tuesday 26 to Thursday 28 August 2014
Reduced service between St Albans and London Blackfriars on Monday 25 August 2014
Buses replace trains between Farringdon / London St Pancras International and St Albans until approximately 08:30 on Sunday 24 August 2014
Major improvement works at London Bridge from Saturday 23 to Sunday 31 August 2014
Amended service to / from London Kings Cross all day on Sunday 24 and until 06:00 on Monday 25 August 2014
Amended service between Luton and Bedford from 23:15 on Saturday 23 to 08:45 on Sunday 24 August 2014
Amended First Capital Connect services from Monday 18 to Friday 22 August 2014
Amended service between Herne Hill and Streatham on Sunday 17 August 2014
Amended First Capital Connect service between Luton and Bedford from 23:15 on Saturday 16 until 09:00 on Sunday 17 August 2014
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 17 August 2014
Buses replace trains between Cambridge and Audley End / Royston until approximately 08:30 on Sunday 17 August 2014