First Capital Connect (FC)

28/08/2013 12:47:00
http://www.firstcapitalconnect.co.uk

Information last updated 18 February 2014 09:57

Company Information

Managing Director
David Statham 
Head Office
 
Phone
0845 026 4700 
Fax
0845 676 9904 
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
London
-
-

-
Email address
customer.relations.fcc@firstgroup.com  
Network map
Download network map First Capital Connect map PDF

Support & information

Customer services
-
Primary Phone
0845 026 4700
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect - Customer Relations Department
PO Box 443, Plymouth

PL4 6WP
Web address
First Capital Connect - Customer Services
Email address
customer.relations.fcc@firstgroup.com
Note
Opening hours
Monday to Sunday - 07:00 - 22:00
Lost Property

 

Phone
0845 026 4700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
First Capital Connect - Lost Property
Email address
customer.relations.fcc@firstgroup.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening hours

Monday to Friday 08:15 - 17:30

Assisted Travel

 

Phone
0800 058 2844
Textphone number
0800 975 1052 (For customers with hearing impairments)
Address
Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department

PL4 6WP
Web address
First Capital Connect - Assisted Travel
Note
Opening hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

 

Phone
-
Address



Group Travel

 

Phone
0845 026 4700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00 

Business Travel

 

Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
No trains between London St Pancras International and London Bridge / Herne Hill on Sunday 13 July 2014
Amended First Capital Connect service to and from London Kings Cross until 09:30 on Sunday 13 July 2014
Buses replace trains between Dumfries and Carlisle on Saturday 19 and Sunday 20 July 2014
Buses replace trains between Alexandra Palace and Stevenage via Hertford North until 05:00 each morning from Tuesday 8 to Friday 11 July 2014
Amended 23:37 from Brighton to Bedford from Monday 7 to Thursday 10 July 2014
No First Capital Connect service at London Bridge on Sunday 27 April 2014
Amended service between London Bridge and Peckham Rye on Saturday 5 and Sunday 6 July 2014
Amended service between Alexandra Palace and Stevenage via Welwyn Garden City until 05:30 each morning from Tuesday 1 to Friday 4 July 2014
Amended 22:50 Luton to Sutton service from Monday 30 June to Thursday 3 July 2014
Amended 22:42 Bedford to Brighton on Saturday 28 June 2014
Amended 00:56 London Kings Cross to Letchworth Garden City on Sunday 29 June 2014
Buses replace trains between Ely and Peterborough / Downham Market / Brandon until 13:45 on Sunday 29 June 2014
Amended service between Luton and Bedford from 23:45 on Saturday 17 to 08:15 on Sunday 18 May 2014
Amended service between London Bridge and Sydenham on Saturday 17 and Sunday 18 May 2014
No First Capital Connect services at London Bridge on Sunday 29 June 2014
No trains between London St Pancras International and Farringdon on Sunday 29 June 2014
Amended service to and from London Kings Cross on Sunday 29 June 2014
Amended First Capital Connect service between London Blackfriars and Sutton on Sunday 22 June 2014
Amended timetable between Bedford and Luton from 23:30 Saturday 22 until 08:00 Sunday 23 June 2014
Amended service to and from London Kings Cross on Sunday 22 June 2014
Amended overnight First Capital Connect services from Monday 16 to Thursday 19 June 2014
Amended service between Herne Hill and Sutton via Mitcham on Sunday 15 June 2014
Amended service to and from London Kings Cross on Sunday 15 June 2014
Amended service to / from and via London St Pancras International on Saturday 14 and Sunday 15 June 2014
Amended service between Haywards Heath and Brighton until 06:10 on Sunday 15 June 2014
No trains between London Bridge and New Cross Gate on Sunday 8 June 2014
Reduced service between Bedford and St Albans on Sunday 8 June 2014
Amended service between East Croydon and Three Bridges and also between Three Bridges and Horsham on Sunday 8 June 2014
Amended service to and from London Kings Cross on Saturday 7 and Sunday 8 June 2014
Amended service between St Albans City and Bedford until 08:30 on Sunday 1 June 2014
Amended service between Gatwick Airport and Three Bridges and also between Three Bridges and Billinghurst on Sunday 1 June 2014
No trains between London St Pancras International and London Blackfriars / London Bridge on Saturday 31 May and Sunday 1 June 2014
Amended 22:14, 23:14 London Kings Cross to Kings Lynn from Monday 2 to Thursday 5 June 2014
Amended service to and from London Kings Cross on Saturday 31 and until 15:00 on Sunday 1 June 2014
Buses replace trains between Alexandra Palace and Stevenage via Hertford North after 23:45 each night from Monday 26 to Thursday 29 May 2014
Buses replace trains between Flitwick and Bedford until approximately 08:15 on Sunday 25 May 2014
No trains between London St Pancras International and Farringdon on Sunday 25 May 2014
Amended 05:46 Peterborough to London Kings Cross on Sunday 25 May 2014
Buses replace trains between Stansted Airport/Audley End/Royston and Cambridge until approximately 10:00 on Sunday 25 May 2014
Amended 22:50 Luton to Sutton from Monday 19 until Thursday 22 May 2014
Buses replace trains between Alexandra Palace and Welwyn Garden City / Stevenage from Monday 19 to Friday 23 May 2014
Amended service to and from London Kings Cross on Sunday 18 May 2014
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough until 07:45 on Sunday 18 May 2014
No trains calling at Harringay or Hornsey after approximately 23:30 from Monday 12 to Friday 16 May 2014
Buses replace trains between Welwyn Garden City / Hertford North and Hitchin until 08:15 on Sunday 11 May 2014
Amended timetable between Purley and Three Bridges on Sunday 11 May 2014
Amended timetable between Luton and Bedford on Saturday 10 and Sunday 11 May 2014
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 10 and Sunday 11 May 2014
Buses replace trains between Hitchin and Cambridge / Kings Lynn from 23:45 Tuesday 6 to Thursday 8 May 2014
Amended 03:25 Peterborough to London Kings Cross service on Monday 5 May 2014
No trains at Harringay and Hornsey until 08:30 on Sunday 11 May 2014
Amended First Capital Connect services on Monday 28 April 2014
Amended service between London Bridge / Surrey Quays and Sydenham from Saturday 3 until Monday 5 May 2014
Amended service to and from London Kings Cross on Sunday 4 May 2013
Amended overnight First Capital Connect services from Monday 21 to Friday 25 April 2014
Buses replace trains between Three Bridges and Brighton on Sunday 27 April 2014
Amended service between Welwyn Garden City and Hitchin from approximately 21:45 on Saturday 26 and all day Sunday 27 April 2014