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First Capital Connect (FC)
Information last updated 17 June 2013 19:54
- Managing Director
- Neal Lawson
- Head Office
- Phone
- 0845 026 4700
- Fax
- 0845 676 9904
- Textphone number
- 0800 975 1052 (For customers with hearing impairments)
- Address
-
London
-
-
Nottinghamshire
- - Email address
- customer.relations.fcc@firstgroup.com
- Network map
- Download network map
Support & information
- Customer services
- -
- Primary Phone
- 0845 026 4700
- Textphone number
- 0800 975 1052 (For customers with hearing impairments)
- Address
-
Freepost RRBR-REEJ-KTKY
First Capital Connect - Customer Relations Department
PO Box 443, Plymouth
PL4 6WP - Web address
- First Capital Connect - Customer Services
- Email address
- customer.relations.fcc@firstgroup.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
-
- Phone
- 0845 026 4700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- First Capital Connect - Lost Property
- Email address
- customer.relations.fcc@firstgroup.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
-
- Phone
- 0800 058 2844
- Textphone number
- 0800 975 1052 (For customers with hearing impairments)
- Address
-
Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department
PL4 6WP - Web address
- First Capital Connect - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
-
- Phone
- 0845 026 4700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
-
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Engineering work between Finsbury Park and Alexandra Palace from approximately 22:00 each night, Monday 2 to Thursday 5 September 2013
- Engineering work between Alexandra Palace and Stevenage via Hertford North on Sunday 1 September 2013
- Engineering work between Hitchin and Ely from 23:45 each night, Tuesday 27 to Thursday 29 August 2013
- Engineering work between Herne Hill and Streatham from 09:00 on Sunday 25 August 2013
- Engineering work betweeen London Blackfriars and Harpenden until 09:00 on Sunday 25 August 2013
- Engineering work between Finsbury Park and Potters Bar from Saturday 24 to Monday 26 August 2013
- Engineering work between London Kings Cross and Potters Bar and between Alexandra Palace and Stevenage via Hertford North on Sunday 18 August 2013
- Engineering work between Streatham and Sutton via Wimbledon on Sunday 18 August 2013
- Late night engineering work affecting First Capital Connect from 22:30 from Monday 19 to Thursday 22 August 2013
- Engineering work between Luton and Bedford from 23:30 on Saturday 17 until 08:30 on Sunday 18 August 2013
- Engineering work between London Bridge and Norwood Junction on Sunday 11 August 2013
- Engineering work between Ely and Kings Lynn from Monday 12 to Thursday 15 August 2013
- Late night engineering work between Ely and Kings Lynn on Sunday 11 August 2013
- Engineering work between Alexandra Palace and Stevenage via Hertford North after 23:00 each night from Monday 29 July to Thursday 1 August 2013
- Engineering work between Luton and West Hampstead Thameslink from 22:00 Saturday 10 to 08:30 Sunday 11 August 2013
- Engineering work between Potters Bar and London Kings Cross and between Stevenage and London Kings Cross (via Hertford North) on Sunday 11 August 2013
- Engineering work between Tulse Hill and Sutton on Sunday 4 August 2013
- Engineering work between Alexandra Palace and Stevenage from 23:30 to 05:30, Monday 5 to Friday 9 August 2013
- Engineering work between New Barnet / Potters Bar and London Kings Cross on Sunday 4 August 2013
- Engineering work between Alexandra Palace and Stevenage via Hertford North on Sunday 4 August 2013
- Engineering work between Leagrave and Bedford from 23:00 on Saturday 29 to 08:05 on Sunday 3 August 2013
- Engineering work between Alexandra Palace and Finsbury Park after 23:30 each night from Monday 29 July to Friday 2 August 2013
- Engineering work between Purley and Gatwick Airport and between Haywards Heath and Brighton until 08:25 on Sunday 28 July 2013
- Engineering work between Harpenden and St Albans from 22:00 on Saturday 27 until 12:00 on Sunday 28 July 2013
- Engineering work between Finsbury Park and New Barnet and between Stevenage and Peterborough on Sunday 28 July 2013
- Engineering work between Alexandra Palace and Finsbury Park after 23:00 each night from Monday 22 to Friday 26 July 2013
- Engineering work between Luton and London St Pancras International & between Tulse Hill and Sutton on Sunday 21July 2013
- Engineering work between Finsbury Park and Potters Bar on Sunday 21 July 2013
- Engineering work between Battersea Park and Peckham Rye / Herne Hill on Sunday 16 June 2013
- Engineering work between Streatham / West Croydon and Epsom on Sunday 14 July 2013
- Engineering work between Bedford and St Albans on Sunday 14 July 2013
- Engineering work between Peterborough and Hitchin until 08:30 on Sunday 14 July 2013
- Engineering work between Alexandra Palace and Finsbury Park on Sunday 14 July 2013
- Overnight engineering work between Hitchin and Ely via Cambridge from Monday 8 to Friday 11 July 2013
- Engineering work in the London Bridge area on Saturday 6 and Sunday 7 July 2013
- Engineering work between Harpenden and Bedford from 22:00 on Saturday 6 and all day on Sunday 7 July 2013
- Engineering work between Alexandra Palace and Finsbury Park on Sunday 7 July 2013
- Engineering work in the Hitchin area until 08:30 on Sunday 7 July 2013
- Engineering work between Alexandra Palace and Stevenage via Hertford North on Sunday 16 June 2013
- Engineering work between London St Pancras International and Farringdon on Sunday 23 June 2013
- Engineering work between London Charing Cross and London Bridge on Sunday 23 June 2013
- Engineering work between West Croydon and Epsom Downs on Saturday 29 and Sunday 30 June 2013
- Engineering work between Alexandra Palace and Stevenage via Hertford North on Sunday 30 June 2013
- Engineering work between Leagrave and Bedford from 23:00 on Saturday 29 to 08:30 on Sunday 30 June 2013
- Overnight engineering work between Alexandra Palace and Stevenage via Welwyn Garden City from approximately 23:30 to 05:00, Monday 24 to Friday 28 June 2013
- Engineering work between Welwyn Garden City and Hitchin from 19:00 Saturday 22 and all day Sunday 23 June 2013
- Engineering work between Stevenage and Letchworth Garden City / Peterborough from 23:30 Saturday 15 until 09:30 on Sunday 16 June 2013
- Engineering work between Leagrave and Bedford until 09:30 on Sunday 16 June 2013
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