Performance Results
Our contact centre continues to remain a popular choice for customers seeking information. Below is a snapshot of our call answering statistics for the period 01 April 2018 and 31 March 2019.
- Number of calls offered - 3,797,188
- Number of calls answered - 3,693,944
- Percentage of calls answered - 97.3%
- Average time to answer calls - 14 seconds
Satisfaction Results
To ensure our customers are satisfied with every aspect of our service we continually review and monitor how we are doing. Surveys are carried out on a continuous basis using external and impartial auditors.
To find out more please visit this page.
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Last updated: 02 June 2020