Performance Results

Our contact centre continues to remain a popular choice for customers seeking information. Below is a snapshot of our call answering statistics for the period 01 April 2018 and 31 March 2019.

  • Number of calls offered - 3,797,188
  • Number of calls answered - 3,693,944
  • Percentage of calls answered - 97.3%
  • Average time to answer calls - 14 seconds

Satisfaction Results

To ensure our customers are satisfied with every aspect of our service we continually review and monitor how we are doing. Surveys are carried out on a continuous basis using external and impartial auditors.

To find out more please visit this page.

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Last updated:   02 June 2020