Delays between Three Bridges and Purley expected until 13:15 

Route(s) affected

between Three Bridges and Purley

Description

A points failure between Three Bridges and Purley means that some lines are blocked. As a result, trains running between these stations may be delayed.

Disruption is expected until 13:15.

Customer advice:

You can continue to travel using your planner route but it is recommend leaving 10 - 15 minutes more time to complete your journey.

Planning your journey:

You can view live departure boards.

You can also view a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The app will also help you plan your journey.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from using certain platforms at Gatwick Airport.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another.

Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes trains have to stop completely, which can lead to trains on other routes also being held at stations or signals.

As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, train operators will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.