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    Map key

    Accessible WC
    ATM/Cash Machine
    Coffee Shop
    Cycle Rack/Storage
    Entrance
    Excess Fares Office
    Female Toilets
    Lift
    Male Toilets
    Ramp
    Seats
    Single/Double Doors
    Stairs
    Taxi Rank
    Telephone
    Ticket Machine
    Vending Machine
    Waiting Room
     
    Top

    Chester

    Ground Floor

    Vending Machine Waiting Room Seats Doors Vending Machine Seats Seats Seats Ticket Machine ATM Cash Machine Telephones Doors Seats Seats Seats Excess Fares Counter Seats Telephones Seats Telephones Seats Telephones Seats Telephones Seats Bike Doors Waiting Room Doors Coffee Shop Vending Machine Doors Female Toilet Unisex Accessible Toilet Female Toilet Male Toilet Unisex Accessible Toilet Male Toilet Doors West Car park Entrance Taxi Main Entrance Lift Lift East Car Park Ramped Entrance East Car Park Stepped Entrance Ticket Gates Stairs Stairs for platforms 4-7 Stairs on platform 3 Platform 7a Multi-Stairs William Hill Customer services Ramp Ramp Road Footpath WHSmith Cafexpress Road Toilet Block Road Road Metro Bar Ramp Toilet Block Visit Chester & Cheshire Waiting Room Costa Coffee Travel Centre Platform 5 Platform 6 Bridge Short Stay Car Park Unused platform area Platform 2 Platform 1 Platform 3b Platform 4a East Car Park Platform 3a Platform 3 West Car Park Platform 7a Platform 4b Road Ticket Hall Platform 7b Paved Area
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    The vending machine contains cold drinks. The vending machine contains food.
    Wheelchair users can access and turn around in front of the vending machine.

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    Waiting Room

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    How many individual seats (Benches count as 1): 4

    o1604-0012224_thumb.jpg

    There are double doors.
    The door(s) open both ways.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o1604-0012225_thumb.jpg

    The vending machine contains sweets. The vending machine contains hot drinks. The vending machine contains cold drinks.

    o1604-0012484_thumb.jpg

    How many individual seats (Benches count as 1): 1
    The seats provided are stable.

    o1604-0012564_thumb.jpg

    How many individual seats (Benches count as 1): 1
    The seats provided are stable.

    o1604-0012566_thumb.jpg

    How many individual seats (Benches count as 1): 1
    The seats provided are stable.

    o1604-0012452_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 3
    Prepaid tickets can be collected.

    o1604-0012453_thumb.jpg

    How many are there: 2

    o1604-0012454_thumb.jpg

    How many are there: 4

    o1604-0012458_thumb.jpg

    There is a single door.
    The door(s) open outwards.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o1604-0012483_thumb.jpg

    How many individual seats (Benches count as 1): 2
    The seats provided are stable.

    o1604-0012482_thumb.jpg

    How many individual seats (Benches count as 1): 5
    The seats provided are stable.

    o1604-0012497_thumb.jpg

    How many individual seats (Benches count as 1): 4
    The seats provided are stable.

    o1604-0000098_thumb.jpg

    Excess Fares Counter
    How many windows: 1
    There are no low counters available for wheelchair users.
    Some customers may find the counter too high, the height at its lowest point is 0.8m.
    The chip and PIN pad can be moved
    There is an induction loop available.

    o1604-0012532_thumb.jpg

    How many individual seats (Benches count as 1): 5
    The seats provided are stable.

    o1604-0000132_thumb.jpg

    How many are there: 1
    There is a step leading into the booth.

    o1604-0012539_thumb.jpg

    How many individual seats (Benches count as 1): 3
    The seats provided are stable.

    o1604-0000134_thumb.jpg

    How many are there: 1

    o1604-0012537_thumb.jpg

    How many individual seats (Benches count as 1): 9
    The seats provided are stable.
    The seating has armrests.

    o1604-0000138_thumb.jpg

    How many are there: 1

    o1604-0012531_thumb.jpg

    How many individual seats (Benches count as 1): 1

    o1604-0012552_thumb.jpg

    How many are there: 1

    o1604-0012565_thumb.jpg

    How many individual seats (Benches count as 1): 2
    The seats provided are stable.

    o1604-0012415_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 34
    The cycle racks are covered.

    o1604-0012440_thumb.jpg

    There are double doors.
    The door(s) open outwards.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o1604-0012221_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.
    The floor surfaces are slip resistant.
    Seats are stable, with armrests and provided in a range of heights.
    There is space for a wheelchair user to pull up alongside a seated companion.
    There is space for an assistance dog to rest.

    o1604-0012223_thumb.jpg

    There are double doors.
    The door(s) open inwards.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o1604-0012226_thumb.jpg

    Coffee Shop
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Within the waiting room all entry points give level access.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

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    The vending machine contains sweets. The vending machine contains cold drinks.

    o1604-0012188_thumb.jpg

    There are double doors.
    The door(s) open inwards.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o1604-0000283_thumb.jpg

    There are female toilet facilities available.

    o1604-0012465_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o1604-0012189_thumb.jpg

    There are female toilet facilities available.

    o1604-0012185_thumb.jpg

    There are male toilet facilities available.

    o1604-0012191_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    There are grab rails present.

    o1604-0000179_thumb.jpg

    There are male toilet facilities available.

    o1604-0012523_thumb.jpg

    There are double doors.
    The door(s) are left open.
    The doorway is wide enough for all users.

    o1604-0012428_thumb.jpg

    West Car park Entrance
    This is an entrance and exit.
    There are no entry doors.
    The approach to the entrance may cause difficulty for some users.
    Please be aware the pavement on the approach to the entrance is uneven.
    Wheelchair users can use the entrance unaided.

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    Taxi

    o1604-0012448_thumb.jpg

    Main Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o1604-0012102_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.90
    What is the height of the call button in metres: 0.90
    What is the height of the direction button in metres: 0.90

    o1604-0012219_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 0.9
    What is the height of the direction button in metres: 0.9

    o1604-0012403_thumb.jpg

    East Car Park Ramped Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o1604-0012405_thumb.jpg

    East Car Park Stepped Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.

    o1604-0000054_thumb.jpg

    Ticket Gates
    Staff are available at the ticket gates to provide assistance.

    o1604-0012407_thumb.jpg

    Stairs
    The stairs are outdoors.
    No of steps: 3

    o1604-0012529_thumb.jpg

    Stairs for platforms 4-7
    The stairs are not outdoors.
    Number of Steps: 10,10
    There is a visual contrast between the step edge and the tread.

    o1604-0012517_thumb.jpg

    Stairs on platform 3
    The stairs are not outdoors.
    Number of Steps: 11,11
    There is a visual contrast between the step edge and the tread.

    o1604-0012544_thumb.jpg

    Platform 7A Multi-Stairs
    The stairs are outdoors.
    Number of Steps: 9,9,9
    There is a visual contrast between the step edge and the tread.

    o1604-0012417_thumb.jpg

    William Hill
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o1604-0012456_thumb.jpg

    Customer services
    Wheelchair users can access all visitor areas and move around without obstruction.

    o1604-0012520_thumb.jpg

    Ramp
    Distance in metres: 12
    The ramp has a moderate gradient.

    o1604-0012525_thumb.jpg

    Ramp
    Distance in metres: 12
    The ramp has a moderate gradient.

    o1604-0012095_thumb.jpg

    Road

    o1604-0000013_thumb.jpg

    Footpath

    o1604-0012451_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o1604-0012421_thumb.jpg

    Cafexpress
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    The main entrance from the ticket hall is the most accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

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    Road

    o1604-0012090_thumb.jpg

    Toilet Block

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    Road

    o1604-0012112_thumb.jpg

    Road

    o1604-0012444_thumb.jpg

    Metro Bar
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Both entrance from ticket hall and the street are accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o1604-0012402_thumb.jpg

    Ramp
    Distance in metres: 16
    The ramp has a shallow gradient.

    o1604-0012187_thumb.jpg

    Toilet Block

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    Visit Chester & Cheshire

    o1604-0012221_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.
    The floor surfaces are slip resistant.
    Seats are stable, with armrests and provided in a range of heights.
    There is space for a wheelchair user to pull up alongside a seated companion.
    There is space for an assistance dog to rest.

    o1604-0000029_thumb.jpg

    Costa Coffee
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    There are two identical entrances.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o1604-0012114_thumb.jpg

    Travel Centre
    How many windows: 4

    o1604-0012563_thumb.jpg

    Platform Number: 5
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o1604-0012569_thumb.jpg

    Platform Number: 6
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o1604-0012522_thumb.jpg

    Bridge

    o1604-0000016_thumb.jpg

    Short stay Car Park
    There is an additional long stay car park adjacent but there are no accessible spaces.
    No of Accessible spaces: 2
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.
    Tariff:
    No tariff.

    o1604-0012412_thumb.jpg

    Unused platform area

    o1604-0012480_thumb.jpg

    Platform Number: 2
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o1604-0012500_thumb.jpg

    Platform Number: 1
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o1604-0012475_thumb.jpg

    Platform Number: 3b
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o1604-0012556_thumb.jpg

    Platform Number: 4a
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o1604-0012410_thumb.jpg

    East Car Park
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.

    o1604-0012495_thumb.jpg

    Platform Number: 3a
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.

    o1604-0012514_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o1604-0012433_thumb.jpg

    West Car Park
    The car park is close to the building.
    No of Accessible spaces: 5
    There is no vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is not smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.

    o1604-0012576_thumb.jpg

    Platform Number: 7a
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.

    o1604-0012535_thumb.jpg

    Platform Number: 4b
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o1604-0012096_thumb.jpg

    Road

    o1604-0012469_thumb.jpg

    Ticket Hall
    There is staff assistance available.

    o1604-0012543_thumb.jpg

    Platform Number: 7b
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o1604-0012445_thumb.jpg

    Paved Area