Addlestone (ASN)
Managed by South Western Railway
Station facilities
-
Station seating facilities
Station seating facilities Located within the Ticket Office.
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Addlestone
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 24
- Storage CCTV
- No
- Car Park
- Note
-
Weekend tickets are available from 1000 Friday £6.90
- Opening hours
- Number of spaces
- 3 with 0 accessible spaces available
- Free of charge
- No
- Daily rate
- £3.40
- Saturday rate
- £3.00
- Sunday rate
- £3.00
- Weekly rate
- £16.70
-
Bank Holidays £3.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:30 - 10:00
Saturday 09:30 - 12:30
Sunday Closed
- Location
-
By entrance to platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
-
Addlestone ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Addlestone.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
To Weybridge and Woking: Station Road (B3121) Bus Stop H by Level Crossing
To Virginia Water: Station Road (B3121) Bus Stop J
When the Level Crossing is closed, all buses will use Station Road (B3121) Bus Stop E.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Addlestone station
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Located within the Ticket Office.
- Waiting rooms opening hours
-
Monday - Friday 06:30 - 10:00
Saturday 09:30 - 12:30
Sunday Closed
Public Holidays 09:30 - 12:30
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).
Both platforms are accessed by shorts ramps of up to 1:8 gradient.
Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Weybridge; Woking; Virginia Water;
- Nearest station notes
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Woking, Weybridge and Virginia Water all have lift access to all platforms.
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