Byfleet & New Haw (BFN)

Managed by South Western Railway 

 
Byfleet & New Haw station
Byfleet Road
Byfleet
Surrey
KT15 3LQ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

    Station Cafe on Platform 1 

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Byfleet & New Haw

Stations made easy

Route planning around the station including maps and platforms

Show [BFN] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
No
Storage spaces
34
Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:40 - 10:30
Saturday 09:00 - 13:00
Sunday Closed
Location

Inside the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:40 - 10:30
Saturday 09:00 - 13:00
Sunday Closed
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Customer Services
Please contact our Customer Service Centre on 0345 6000 650
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Towards Woking from Weybridge: Byfleet Road (A318) Bus Stop B on New Haw side of Railway Bridge

Towards Weybridge and Addlestone (and towards Woking from Addlestone): Byfleet Road (A318) Bus Stop A on New Haw side of Railway Bridge

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes
Refreshment facilities
Yes

Station Cafe on Platform 1 

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
No
Ramp for train access
No
Step free access coverage
No
Step free access note
Step-free category C station - This station does not have step-free access
Wheelchairs available
No
Nearest station with more facilities CRS Code
WeybridgeWoking

Station Map

 
Station plan

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Stations made easy
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