Braintree Freeport (BTP)

Managed by Greater Anglia 

 
Braintree Freeport station
Chapel Hill Retail Park
Braintree
Essex
CM77 8YH
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops

    The station is next to the Braintree Village shopping centre

 
 

Braintree Freeport

Stations made easy

Route planning around the station including maps and platforms

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Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location

A sheltered cycle parking area providing four cycle stands is to the right of the station entrance, just beyond the blue Amazon Hub Locker.

Storage spaces
8
Storage CCTV
No
Car Park
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Tickets can be collected on Smartcard at this station
Penalty fares
Penalty fares apply for Greater Anglia 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times

Help points at this station are available for customers to use 24/7

 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help points at this station can be found at the following location(s):

  • At the station entrance, fixed to the grey post beneath the customer information screens
Lost Property
Yes
Greater Anglia
Monday - Friday 09:00 - 17:00
Lost Property information
0345 600 7245 (option 7)
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Rail replacement bus services stop at the bus stops at Freeport, opposite the station entrance.

Facilities

 
ATM Machine
No
Shops
Yes
Type of shops available

The station is next to the Braintree Village shopping centre

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

This station is unstaffed and is served by driver-only-operated train services. A mobile platform host is available to provide pre-booked passenger assistance, including ramp deployment, between 12:00 and 19:00, Monday to Friday. If your journey is outside this time frame we will book you a taxi to your nearest staffed station or destination depending on which is closest. Alternative journey options are from Braintree or Witham. Booking is recommended.

Staff help available opening times

A mobile platform host is available to provide pre-booked passenger assistance between 12:00 and 19:00, Monday to Friday.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to the single platform for trains towards both Braintree and Witham.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Wheelchairs available
No
Nearest station with more facilities CRS Code
BraintreeWitham

Station Map

 
Station plan

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