Braintree Freeport (BTP)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops The station is next to the Braintree Village shopping centre
Braintree Freeport
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
A sheltered cycle parking area providing four cycle stands is to the right of the station entrance, just beyond the blue Amazon Hub Locker.
- Storage spaces
- 8
- Storage CCTV
- No
- Car Park
- No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Help points at this station are available for customers to use 24/7
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points at this station can be found at the following location(s):
- At the station entrance, fixed to the grey post beneath the customer information screens
- Lost Property
- Yes
- Greater Anglia
-
Monday - Friday 09:00 - 17:00
- Lost Property information
- 0345 600 7245 (option 7)
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement bus services stop at the bus stops at Freeport, opposite the station entrance.
Facilities
- ATM Machine
- No
- Shops
- Yes
- Type of shops available
-
The station is next to the Braintree Village shopping centre
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
This station is unstaffed and is served by driver-only-operated train services. A mobile platform host is available to provide pre-booked passenger assistance, including ramp deployment, between 12:00 and 19:00, Monday to Friday. If your journey is outside this time frame we will book you a taxi to your nearest staffed station or destination depending on which is closest. Alternative journey options are from Braintree or Witham. Booking is recommended.
- Staff help available opening times
-
A mobile platform host is available to provide pre-booked passenger assistance between 12:00 and 19:00, Monday to Friday.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to the single platform for trains towards both Braintree and Witham.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform, next to the yellow boarding ramp.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Braintree; Witham;
Find another station
You are here:
- Home
- Stations & On Train
- Braintree Freeport
