Braintree Freeport (BTP)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops The station is next to the Braintree Freeport Designer Village shopping centre
Braintree Freeport
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Within station, concourse
- Storage spaces
- 8
- Storage CCTV
- No
- Car Park
- No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- No
- Passenger Information Systems
- Announcements
- Customer help points
- Yes
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Substitute bus services stop at bus stop at the station entrance
Facilities
- ATM Machine
- No
- Shops
- Yes
- Type of shops available
-
The station is next to the Braintree Freeport Designer Village shopping centre
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended
- Staff help available opening times
-
Monday - Sunday Closed
Mobile Assistance team pre-booked: 12:00 to 19:00
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
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Single platform station. This station has step free access to platform.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
There is no assistance meeting point.
- Wheelchairs available
- No
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