Edinburgh Gateway (EGY)
Managed by ScotRailÂ
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The toilets are located in the Waiting Shelter/Room. The toilet facilities are only available during ticket office opening hours. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Edinburgh Gateway
Getting to and from the station
Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage spaces
- 100
- Storage CCTV
- No
- Car Park
No
- Impaired mobility set down / pick up points available
- Yes
-
4 Blue Badge holder spaces, pick-up and drop-off
- Airport
-
Edinburgh Airport Interchange Station
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:10 - 00:10
Sunday 08:40 - 00:10
- Location
-
On platform 2
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Static low counter
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Staffing and general services
- Information available from staff
Yes - from help point,Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Announcements, Arrival screens
- Customer help points
Yes
- Lost Property
- Yes
- ScotRail Lost Property Information
-
Monday - Sunday 07:00 - 21:00
- 03301 092 833
- Customer Services
- Ticket gates
Yes
-
Ticket gates to all platforms
- CCTV
- Yes
- Location for Rail Replacement Services
-
Buses pick up/drop off from the bus stops outside the station
Facilities
- ATM Machine
- Public Wi-Fi
Yes
- Toilets
Yes
- Toilets Location
- The toilets are located in the Waiting Shelter/Room. The toilet facilities are only available during ticket office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
Yes
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:10 - 00:10
Sunday 08:10 - 00:10
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office
Blue Badge parking bays: 4
- Wheelchairs available
Yes
- Wheelchairs available open hours