Edinburgh Gateway (EGY)
Managed by ScotRail
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets The toilets are located in the Waiting Shelter/Room. The toilet facilities are only available during ticket office opening hours. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Edinburgh Gateway
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage spaces
- 100
- Storage CCTV
- No
- Car Park
- No
- Impaired mobility set down / pick up points available
- Yes
-
4 Blue Badge holder spaces, pick-up and drop-off
- Airport
-
Edinburgh Airport Interchange Station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:10 - 00:10
Sunday 08:40 - 00:10
- Location
-
On platform 2
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Static low counter
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- ScotRail Lost Property Information
-
Monday - Sunday 07:00 - 21:00
- 03301 092 833
- Customer Services
- Ticket gates
- Yes
-
Ticket gates to all platforms
- CCTV
- Yes
- Location for Rail Replacement Services
-
Buses pick up/drop off from the bus stops outside the station
Facilities
- ATM Machine
- Public Wi-Fi
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located in the Waiting Shelter/Room. The toilet facilities are only available during ticket office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:10 - 00:10
Sunday 08:10 - 00:10
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office
Blue Badge parking bays: 4
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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