Elsenham (Essex) (ESM)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities On each platform
-
Trolleys
-
Refreshments
Note By entrance to platform 2
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Located on Station Road outside the station entrance
-
Tourist information office
-
Shops
Elsenham (Essex)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
On each platform
- Storage spaces
- 12
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Local bus services
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 13:30
Saturday 06:00 - 13:30
Sunday Closed
- Location
-
On platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 13:30
Saturday 06:00 - 13:30
Sunday Closed
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at the junction of Station Road and New Road bus stop
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Located on Station Road outside the station entrance
- Post box
- Yes
-
Located on Station Road outside the station entrance
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Elsenham station
- Refreshment facilities
- Yes
-
By entrance to platform 2
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
On each platform
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
Assistance at this station is provided by a staff member during ticket office opening hours. Assistance requests that cannot be met by a member of staff will be offered suitable alternative transport. Booking is recommended
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access between platforms is via the level crossing on Old Mead Road, approximately 50 metre walk between the two.
- Wheelchairs available
- No
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