Elsenham (Essex) (ESM)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities On each platform
-
Trolleys
-
Refreshments
Note By entrance to platform 2
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Located on Station Road outside the station entrance
-
Tourist information office
-
Shops
Elsenham (Essex)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
On each platform
- Storage spaces
- 12
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Local bus services
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 13:30
Saturday 06:00 - 13:30
Sunday Closed
- Location
-
On platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 13:30
Saturday 06:00 - 13:30
Sunday Closed
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at the junction of Station Road and New Road bus stop
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Located on Station Road outside the station entrance
- Post box
- Yes
-
Located on Station Road outside the station entrance
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Elsenham station
- Refreshment facilities
- Yes
-
By entrance to platform 2
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
On each platform
- Waiting rooms opening hours
-
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (5 miles south) for trains to London or Cambridge. An approriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
- Staff help available opening times
-
Mon- Sat 06.00 – 13.30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access between platforms via the level crossing on Old Mead Road, approximately 50 metre walk between the two.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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