Hever (HEV)

Managed by Southern

Hever station
un-named road, off Hever Lane
Hever
Kent
TN8 7ER

Station facilities

Route planning around the station including maps and platforms

YES
Storage location: On Platform 2
Storage spaces: 8
Storage CCTV: Yes
Car Park: No
Onward travel information: Information to plan your onward journey is available in a printable format here.
Taxi: NO
Impaired mobility set down / pick up points available: Yes; Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station, maximum wait time of 30 minutes

Ticket Office: No
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets: Yes, from ticket machine
Smartcards
Smartcards issued: No
Smartcards top-up: Not possible at this station
Smartcards validators: Yes; For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Penalty fares: Penalty fares apply for Southern

Information available from staff: No
Passenger Information Systems: Departure screens, Announcements
Customer help points: Yes
Lost Property: Yes; Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
CCTV: Yes
Location for Rail Replacement Services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Helpline Contact: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Helpline opening hours: Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.
Staff help available: Yes; A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.
Staff help available opening times: Monday - Friday Closed
Saturday Closed
Sunday Closed
Ramp for train access: Yes
Step free access coverage: Yes
Step free access note: This is a Category B3 station: Level access to Platform 2 (to Uckfield). Steps to Platform 1 (to London). Assistance Meeting Point is the Help Point.
Wheelchairs available: No