Kirkby Stephen (KSW)

Managed by Northern

Kirkby Stephen station
Wiseber Road
near Kirkby Stephen
Cumbria
CA17 4LE

Station facilities

Pay phone	Cards and Coins

Route planning around the station including maps and platforms

Car Park: Station Car Park
Operator: Northern
Phone number: 0800 200 6060
Email address: enquiries@northernrailway.co.uk
Opening hours: Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces: 30 with 0 accessible spaces available
Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
Free of charge: There is no charge for railway users to park their cars in this car park
CCTV Coverage: No
Onward travel information: Busline 0871 200 2233
Impaired mobility set down / pick up points available: No

Ticket Office: No
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: Station Car Park
Collection of pre-purchased tickets: Yes, from ticket machine
Smartcards
Smartcards issued: No
Smartcards top-up: Yes, at self-service ticket machine
Smartcards validators: No; More information at www.northernrailway.co.uk/smart
Penalty fares: Penalty fares apply for Northern

Information available from staff: If the station is not staffed please use our helpline 08002006060
Information services - opening times: Information available from Help Point 24/7.
Passenger Information Systems: Departure screens, Announcements
Customer help points: Yes; Waiting Room and Platform 2
Lost Property: Yes; Monday - Sunday 07:00 - 22:00

Open 0700-2200 7 days per week; 08002006060
Customer Services: 08002006060
Ticket gates: No
CCTV: No
Location for Rail Replacement Services: Pick Up / Drop Off on the Station Car Park. Pre planned buses also stop in the town centre outside HBOS.

Helpline Contact: 0800 138 5560 text relay 18001 0800 138 5560
Assisted travel: Speak to our Passenger Assistance team for advice as this station is not step free
Helpline opening hours: Monday - Sunday 24 Hours a Day
Staff help available: No
Ramp for train access: Yes
Step free access coverage: No
Step free access note: Access to platform 1 (LDS) is via a flat road under the bridge. There is a very steep slope to platform 2 (CAR)
Wheelchairs available: No