Southampton Central (SOU)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities All platforms. Waiting rooms are heated and seating complies with Code of Practice.
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected] -
Pay phone
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Internet
Public Wi-Fi Yes -
Post box
Note Outside Platform 1 entrance
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Tourist information office
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Shops
Shops
Southampton Central
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Lockers,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Platform 1 - 200 spaces
Platform 4 - 44 spaces
Outside Platform 4 entrance - 4 spaces
Outside Platform 1 entrance - A new bike hut with 140 two tier spaces
- Storage spaces
- 392
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There is partial CCTV coverage of the Cycle Storage Area.
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Brompton Dock
0208 232 3931
www.bromptondock.co.uk - Car Park
- Station Car Park - upside
- Note
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Weekend tickets available after 1200 Friday £10.00
Off Peak from 1600 Monday to Sunday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 182 with 2 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £9.30
- Off peak rate
- £3.50
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £45.90
- Monthly rate
- £125.90
- 3 Monthly rate
- £377.70
- Annual rate
- £1149.00
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Bank Holiday £5.00
- CCTV Coverage
- Yes
- Car Park
- Premium-downside
- Address
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- Note
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Weekend tickets available after 1200 Friday £13.20
Off Peak from 1600 Monday to Sunday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 19 with 2 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £13.50
- Off peak rate
- £4.50
- Saturday rate
- £6.50
- Sunday rate
- £6.50
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Bank Holiday £6.50
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Yes outside Platform 4 exit
- Impaired mobility set down / pick up points available
- Yes
- Port
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Southampton Cruise ship terminals.
Bus link to Town Quay for Isle of Wight Ferries.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 18:00
Saturday 06:00 - 18:00
Sunday 07:15 - 18:00
- Location
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In main entrance and both booking halls
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Southampton Central ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Customer help points
- Yes
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Help points are available on all platforms
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Southampton Central.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
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Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the South side (West Quay side)
Facilities
- ATM Machine
- Yes
- Post box
- Yes
-
Outside Platform 1 entrance
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Southampton Central station
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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All platforms. Waiting rooms are heated and seating complies with Code of Practice.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
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The station is staffed 24 hours a day.
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 00:00 - 02:00
04:30 - 23:59
Sunday 00:00 - 01:00
05:30 - 23:59
Staff help available at all times trains are running
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category A Station - This station has step-free access to all platforms.
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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