Thornaby (TBY)
Managed by TransPennine Express
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
-
Toilets
Toilets A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Thornaby
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- On the approach road opposite the ticket office
- Storage spaces
- 12
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In addition 3 lockers are rentable from Stockton Council located in the Car Park.
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- APCOA on behalf of TransPennine Express
- Address
-
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 60 with 4 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £3.10
- Weekly rate
- £13.50
- Monthly rate
- £46.00
- 3 Monthly rate
- £120.00
- Annual rate
- £365.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is at the station entrance.
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
Holidays: Boxing Day, Christmas Day Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- AVAILABLE AT TICKET OFFICE
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in.
Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop
- Toilets
- Yes
- Toilets Location
-
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
-
Please call 0800 107 2149 to book assistance at this station.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free access is provided from the station entrance to the platform. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:45 - 19:45 Sunday: 08:45 - 17:30 This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
- Wheelchairs available
- Yes
- Nearest station with more facilities CRS Code
- Middlesbrough;
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