Thornaby (TBY)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities Seating is available within the booking hall, which is heated, during staffed hours.
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Trolleys
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Refreshments
Note Refreshments are available from the shop in the booking hall.
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ATM machine
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Toilets
Toilets A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Thornaby
Getting to and from the station

Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage location
- On the approach road opposite the ticket office
- Storage spaces
- 12
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In addition 3 lockers are rentable from Stockton Council located in the Car Park.
- Storage CCTV
- No
- Car Park
Station Car Park
- Operator
- TransPennine Express
- Phone number
- 01895 262 122
- Alternative phone number
- 0345 301 1151
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 60 with 4 accessible spaces available
- Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Customers can purchase their car parking tickets via the APCOA Connect app or website.
- Free of charge
- No
- Daily rate
- £3.10
- Weekly rate
- £13.50
- Monthly rate
- £46.00
- 3 Monthly rate
- £120.00
- Annual rate
- £365.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is at the station entrance.
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
- Location
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The ticket office is located within the station building located between the two platforms.
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at either ticket office or self-service ticket machine
- Smartcards validators
No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
Yes - From the ticket office (when open) and using the help point.
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
Yes
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Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
Facilities
- ATM Machine
No
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
Yes
- Refreshment facilities
Yes
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Refreshments are available from the shop in the booking hall.
- Toilets
Yes
- Toilets Location
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A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
- Accessible toilets
- Yes
- Baby changing facilities
Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
- Waiting Rooms
Yes
- Waiting rooms location
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Seating is available within the booking hall, which is heated, during staffed hours.
- Waiting rooms opening hours
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
Yes
- Staff help available opening times
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
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This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs available
Yes
- Wheelchairs available open hours
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Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
- Nearest station with more facilities CRS Code
- Middlesbrough;