West Malling (WMA)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities in booking hall only available when staff are present -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
-
Toilets
Toilets Booking Hall -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
West Malling
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 1
- Storage spaces
- 64
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- Saba Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@sabagroup.com
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 164 with 6 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £5.10
- Off peak rate
- £4.60
- Saturday rate
- £2.80
- Sunday rate
- £1.00
- Weekly rate
- £23.60
- Monthly rate
- £87.10
- 3 Monthly rate
- £260.30
- 6 Monthly rate
- £519.60
- Annual rate
- £907.90
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
front of station
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:00
Saturday 07:30 - 14:10
Sunday 08:15 - 15:30
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
-
On way in to access trains from the car park
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
On platforms 1 and 2.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station Road.
Please note a mini bus operates between West Malling and East Malling
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee shop
- Toilets
- Yes
- Toilets Location
- Booking Hall
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Booking Hall
- Waiting Rooms
- Yes
- Waiting rooms location
- in booking hall only available when staff are present
- Waiting rooms opening hours
-
Only available when staff present
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Staff help available opening times
-
Monday - Friday 06:00 - 19:00
Saturday 07:30 - 14:10
Sunday 08:15 - 15:30
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Maidstone East;
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