Whitechapel (ZLW)
Managed by London UndergroundÂ
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
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Tourist information office
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Shops
Whitechapel
Getting to and from the station
- Car Park
No
- Metro
-
Customers can connect with London Underground District and Hammersmith and City lines.
Ticket buying and collection
- Ticket Office
No
- Ticket machines
Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Oystercards
- Get Oyster cards here
Yes
- Top-up Oyster pay as you go here
Yes, at ticket machine
- Use Oyster Pay as you go here
Yes
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Not possible at this station
- Smartcards validators
Yes
-
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
Yes - from ticket office
- Information services - opening times
- Customer help points
Yes
- Customer Services
-
TFL Customer Services 0343 222 1234
- Ticket gates
Yes
- CCTV
- Yes
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234 or 020 3031 9331 (Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
Yes
- Staff help available opening times
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
Step-free access available to train available on all platforms, except southbound London Overground platform which requires a manual boarding ramp.
- Wheelchairs available
No