Gillingham (Dorset) (GIL)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities The waiting room is located in the ticket office building. The waiting room is heated and seating complies with the Code of Practice.
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Trolleys
Trolleys Yes -
Refreshments
Note Buffet -
ATM machine
-
Toilets
Toilets The toilets are located on Platform 1. The toilet opening hours are:
Monday to Friday - 06:00 - 18:00
Saturday - 07:00 - 18:00
Sunday - 09:30 - 17:00 -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Gillingham (Dorset)
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Platform 1
- Storage spaces
- 34
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Weekend tickets available after 1200 Fridays £6.80
Off Peak from 1200 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 140 with 4 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £4.60
- Off peak rate
- £3.00
- Saturday rate
- £3.00
- Sunday rate
- £3.00
- Weekly rate
- £18.50
- Monthly rate
- £62.50
- 3 Monthly rate
- £187.50
- Annual rate
- £559.00
-
Bank Holiday £3.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Pre-booked only
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 18:00
Saturday 07:00 - 18:00
Sunday 09:30 - 17:00
- Location
-
Outside the main station entrance.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Gillingham ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 06:00 - 18:00
Saturday 07:00 - 18:00
Sunday 09:30 - 17:00
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Gillingham.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station Forecourt, Station Road, off Le Neubourg Way (B3081)
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
-
Find WiFi Hotspots around Gillingham (Dorset) station
- Refreshment facilities
- Yes
- Buffet
- Toilets
- Yes
- Toilets Location
-
The toilets are located on Platform 1. The toilet opening hours are:
Monday to Friday - 06:00 - 18:00
Saturday - 07:00 - 18:00
Sunday - 09:30 - 17:00 - Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
The waiting room is located in the ticket office building. The waiting room is heated and seating complies with the Code of Practice.
- Waiting rooms opening hours
-
Monday - Friday 06:00 - 18:00
Saturday 07:00 - 18:00
Sunday 09:30 - 17:00
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step-free category B2 Station. Some step-free access to all platforms - please check details. Step-free access to Platform 1 (most trains in both directions) via level access, or short ramp. Steps to Platform 2 (some trains in both directions) or step-free approximately 100m via barrow crossing with assistance only, when station is staffed.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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