Winchester (WIN)

Managed by South Western Railway 

 
Winchester station
Station Hill
Winchester
Hampshire
SO23 8TJ
 

Station facilities

  • Station seating facilities

    Station seating facilities

    A heated waiting room is located on Platform 2. The seating complies with the Code of Practice. 

  • Trolleys

  • Refreshments

    Note

    Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
    Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
    Vending machines on both platforms offering snacks and cold drinks.

  • ATM machine

    ATM machine
  • Toilets

    Toilets Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

    Shops

    Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)

 
 

Winchester

Stations made easy

Route planning around the station including maps and platforms

Show [WIN] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Compound
Storage sheltered
Yes
Storage location

Platform 1 car park, platform 2

Storage spaces
286

A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools. 

Storage CCTV
Yes
Car Park
Main Car Park and Decked Car Park
Note

Weekend ticket available from 1200 Friday £7.90

Off Peak from 1600 Monday to Saturday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
411  with 8 accessible spaces available
Accessible car park equipment
 
Free of charge
No
Daily rate
£9.30
Off peak rate
£3.50
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£46.20
Monthly rate
£138.90
3 Monthly rate
£416.70
Annual rate
£1379.00

Bank Holiday £3.50

CCTV Coverage
No
Car Park
Smart Car
Address
-
-
Note

Weekend ticket available from 1200 Friday £4.80

Off Peak from 1600 Monday to Saturday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
8  with 7 accessible spaces available
Accessible car park equipment
 
Free of charge
No
Daily rate
£5.30
Off peak rate
£1.20
Saturday rate
£1.80
Sunday rate
£1.20
Weekly rate
£26.50
Monthly rate
£72.40
3 Monthly rate
£217.20
Annual rate
£718.20

Bank Holiday £1.80 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:30 - 20:30
Saturday 06:00 - 19:30
Sunday 07:00 - 20:30

Please note; these are the the opening times for the ticket office in the booking hall on platform 1. The ticket office on platform 2 is open from 06:15 - 08:40 Monday to Friday.

Location

In both booking halls

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Winchester ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 05:30 - 22:00
 
Customer help points
Yes

Help points are available on all platforms

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Winchester.

Please click here for details on lost property and how to register a lost item.
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Station Hill Bus Stop

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around Winchester station

Refreshment facilities
Yes

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks.

Shops
Yes
Type of shops available

Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)

Toilets
Yes
Toilets Location
Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms location

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice. 

Waiting rooms opening hours
Monday - Sunday 06:00 - 21:00

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours. 

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. 

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes

Staff help available until 23:00 daily

Staff help available opening times
Monday - Friday 05:45 - 23:00
Saturday 05:45 - 23:00
Sunday 06:30 - 23:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). 
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients)

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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