Wivenhoe (WIV)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines. -
ATM machine
-
Toilets
Toilets toilets available when the ticket office is open in the ticket hall -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Photobooth available in Booking Hall on platform 1.
Bookshelf in Booking Hall for books to borrow.
Wivenhoe
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- 20 cycle spaces on station forecourt plus 20 in the car park
- Storage spaces
- 40
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 55 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
-
Disabled Blue Badge holders are exempt from parking charges.
- Free of charge
- No
- Daily rate
- £6.50
- Off peak rate
- £4.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £25.00
- Monthly rate
- £125.00
- 3 Monthly rate
- £357.00
- Annual rate
- £1250.00
- CCTV Coverage
- Yes
- Onward travel information
-
First Essex buses stop at the station.
- Taxi
-
A taxi office is located on platform 1.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:30
Saturday 06:15 - 20:30
Sunday 09:15 - 16:15
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Located on Platform 1
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:50 - 20:20
Saturday 05:50 - 20:20
Sunday 07:50 - 16:15
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Located on platform 1 and in the car park.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at bus stop at station entrance
Facilities
- ATM Machine
- No
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.
- Shops
- Yes
- Type of shops available
-
Photobooth available in Booking Hall on platform 1.
Bookshelf in Booking Hall for books to borrow.
- Toilets
- Yes
- Toilets Location
- toilets available when the ticket office is open in the ticket hall
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by platform staff or onboard member of staff. Booking is recommended
- Staff help available opening times
-
Monday - Friday 06:10 - 20:30
Saturday 06:15 - 20:30
Sunday Closed
A guard/conductor is on each train to help customers.
- Ramp for train access
- Yes
- Step free access note
-
This station has step free access on the Colchester/London bound platform only. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- Yes
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