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Last updated:Today at 11:42
Train companies affected:National Rail

Hampstead Heath (HDH)

Hampstead Heath station, South End Road, Hampstead, Greater London, NW3 2QD

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Lift status

Updated: 28 March 2024, 20:50

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 10:00
Location

Booking hall

London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Ticket office staff provide assistance where possible

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:55 - 00:55
  • Information Services Opening Times Saturday: 05:54 - 00:59
  • Information Services Opening Times Sunday: 08:55 - 23:50

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Customer Help Points

Yes

Customer Services Notes

0343222123

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Lifts from ticket hall to both platforms

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Ticket office staff provide assistance where possible

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Seating areas under canopies on both platforms

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

contact taxi operator directly

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Seating areas under canopies on both platforms

Refreshment Facilities

Yes

Coffee kiosk on Platform 2 (eastbound)

Shops

Yes

Flower stall High street shops

Pay Phones

No

Post Boxes

No

Post Office located nearby

Bicycle Storage

Spaces

5 spaces

Type of Storage

Stands

Location

Covered shelter on eastbound platform

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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