Hever (HEV)
Managed by Southern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Hever
Getting to and from the station
Bicycle parking
YES
- Storage location
- On Platform 2
- Storage spaces
- 8
- Storage CCTV
- Yes
- Car Park
No
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- NO
- Impaired mobility set down / pick up points available
- Yes
- Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station, maximum wait time of 30 minutes
Ticket buying and collection
- Ticket Office
No
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Located on platform 1, which is not accessible
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Yes, at self-service ticket machine
- Smartcards validators
Yes
- Smartcards are available online at : www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern
Staffing and general services
- Information available from staff
No
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
Yes
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - myjourney@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1087
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.
- Staff help available opening times
-
Monday - Friday Closed
Saturday Closed
Sunday Closed
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
- This is a Category B3 station: Level access to Platform 2 (to Uckfield). Steps to Platform 1 (to London). Assistance Meeting Point is the Help Point.
- Wheelchairs available
No