Hever (HEV)

Managed by Southern

Hever station
un-named road, off Hever Lane
Hever
Kent
TN8 7ER

Station facilities

Route planning around the station including maps and platforms

YES
Storage location: On Platform 2
Storage spaces: 8
Storage CCTV: Yes
Car Park: No
Onward travel information: Information to plan your onward journey is available in a printable format here.
Taxi: NO
Impaired mobility set down / pick up points available: Yes; Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station, maximum wait time of 30 minutes

Ticket Office: No
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: Located on platform 1, which is not accessible
Collection of pre-purchased tickets: Yes, from ticket machine
Smartcards
Smartcards issued: No
Smartcards top-up: Yes, at self-service ticket machine
Smartcards validators: Yes; Smartcards are available online at : www.southernrailway.com/thekeysmartcard
Penalty fares: Penalty fares apply for Southern

Information available from staff: No
Passenger Information Systems: Departure screens, Announcements
Customer help points: Yes
Lost Property: Yes; Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
CCTV: Yes
Location for Rail Replacement Services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Helpline Contact: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - myjourney@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1087
Helpline opening hours: Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.
Staff help available: Yes; A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.
Staff help available opening times: Monday - Friday Closed
Saturday Closed
Sunday Closed
Ramp for train access: Yes
Step free access coverage: Yes
Step free access note: This is a Category B3 station: Level access to Platform 2 (to Uckfield). Steps to Platform 1 (to London). Assistance Meeting Point is the Help Point.
Wheelchairs available: No