Heysham Port (HHB)
Managed by Northern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
-
Shops
Heysham Port
Getting to and from the station
- Car Park
No- Onward travel information
- Busline 0871 200 2233
- Impaired mobility set down / pick up points available
- No
- Port
- Ferries To Ireland & Isle of Man
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- More information at www.northernrailway.co.uk/smart
- Penalty fares
- Penalty fares apply for Northern
Staffing and general services
- Information available from staff
- If the station is not staffed please use our helpline 08002006060
- Information services - opening times
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Monday - Friday 07:15 - 17:30
Information available 24/7 through the customer experience centre 0800 200 6060
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- No
- Lost Property
- Yes
-
Monday - Sunday 07:00 - 22:00
Open 0700-2200 7 days per week
- 08002006060
- Customer Services
- 08002006060
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
-
Pick Up / Drop Off in the car park outside the terminal building.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 138 5560 text relay 18001 0800 138 5560
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Category A station, please note there are no tactile pavings at this station - Access to platform from car park up 6 steps with handrail and through terminal building or up a 15 metre ramp.
- Wheelchairs available
- No
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