Harpenden (HPD)

Managed by Thameslink 

 
Harpenden station
Station Road
Harpenden
Hertfordshire
AL5 4SP
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platforms
  • Trolleys

  • Refreshments

    Note
  • ATM machine

  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Harpenden

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Route planning around the station including maps and platforms

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Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Platform 1, and station car park
Storage spaces
548
Storage CCTV
Yes
Car Park
Car Park
Operator
Saba UK - www.sabaparking.co.uk/thameslink-railway
Phone number
-
Web address
http://thameslinkrailway.com/parking
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
674
Free of charge
No
CCTV Coverage
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
YES
Accessible taxis
Yes
Impaired mobility set down / pick up points available
Yes
At both sides of the station.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 20:15
Saturday 06:15 - 19:15
Sunday 07:15 - 20:15
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:45 - 20:15
Saturday 06:15 - 19:15
Sunday 07:15 - 20:15
 
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
thameslinkrailway.com/lostproperty
Ticket gates
Yes
CCTV
Yes

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Accessible toilets
No
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platforms
Waiting rooms opening hours

Waiting rooms normally available when station is staffed

Accessibility and mobility access

 
Helpline Contact
See below.
Assisted travel
Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.
If you are departing from this station and have booked assistance, please report to the Ticket Office or Gateline 20 minutes before your train is due to leave.
Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.

Unbooked Assistance
We can provide a platform-train ramp at this station at all times trains are running, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties).
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
Staff help available at all times trains are running.
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This station has step-free access to all platforms.
Wheelchairs available
No
Nearest station with more facilities CRS Code
Nearest station notes
For information on other accessible stations please check www.thameslinkrailway.com/accesibility map

Station Map

 
Station plan

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