Helsby (HSB)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
Pay phone Cards -
Internet
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Post box
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Tourist information office
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Shops
Helsby
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 8
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4 hoops
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Transport for Wales
- Phone number
- 03333211202
- Address
-
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- Opening hours
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Monday - Friday 24 Hours a Day
- Number of spaces
- 20 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Car Park
- Address
-
-
-
- Opening hours
- Number of spaces
- 0 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Car Park
- Address
-
-
-
- Opening hours
- Number of spaces
- 0 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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The nearest bus stops are located on the main road.
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machine takes debit and credit cards only.
Ticket machine is on Chester-bound platform.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
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Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off at the service bus stops on Chester Road, adjacent to the Helsby Spice restaurant for services towards Warrington, opposite side for services towards Ellesmere Port.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridgeFor full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Chester;
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