Helsby (HSB)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
Pay phone Cards -
Internet
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Post box
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Tourist information office
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Shops
Helsby
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 8
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4 hoops
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Transport for Wales
- Phone number
- 03333211202
- Address
-
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- Opening hours
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Monday - Friday 24 Hours a Day
- Number of spaces
- 20 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Car Park
- Address
-
-
-
- Opening hours
- Number of spaces
- 0 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Car Park
- Address
-
-
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- Opening hours
- Number of spaces
- 0 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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The nearest bus stops are located on the main road.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
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Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off at the service bus stops on Chester Road, adjacent to the Helsby Spice restaurant for services towards Warrington, opposite side for services towards Ellesmere Port.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Chester;
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