Maidstone West (MDW)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities In booking hall only -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
ATM machine -
Toilets
Toilets Platform 2- Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Maidstone West
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 2
- Storage spaces
- 44
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- Saba Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@sabagroup.com
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 54 with 2 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £6.20
- Off peak rate
- £5.50
- Saturday rate
- £4.10
- Sunday rate
- £1.00
- Weekly rate
- £27.00
- Monthly rate
- £102.30
- 3 Monthly rate
- £304.60
- 6 Monthly rate
- £609.50
- Annual rate
- £1065.50
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
in approach road
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 12:50
Saturday 06:10 - 12:50
Sunday Closed
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
- On way in to access trains via the booking hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station car park
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee shop
- Toilets
- Yes
- Toilets Location
- Platform 2- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- On platform 2- Available during staffing hours
- Waiting Rooms
- Yes
- Waiting rooms location
- In booking hall only
- Waiting rooms opening hours
-
Only available when staff present
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
- Staff help available
- Yes
- This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Staff help available opening times
-
Monday - Sunday 05:00 - 23:30
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 05:00 - 23:30
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