Photo of a railway station at dawn


The rail industry is following government guidance and taking steps to ensure the safe and continued running of the railway. We are advising employers to take necessary steps to help people travel safely.


What to tell your customers
The text below can be used by businesses to display on websites, promotional materials or on social media channels.

In short
Travel with confidence when travelling by train – wear a face covering, wash your hands, and travel at quieter times.

In detail
Train companies are taking extra steps to ensure you can travel with confidence by maximising space, boosting cleaning, helping with hygiene, and improving information.

When travelling by train wear a face covering – unless exempt, wash your hands, and travel at quieter times. Plan ahead and sign up for National Rail’s Alert Me service to get personalised updates about your journey.

Visit for the latest travel advice.


What to tell your employees

Avoid peak times
Help your employees and customers avoid peak times. We suggest businesses consider changing opening hours and stagger start and finish times, to allow people to travel when the railway is quieter, allowing for further social distancing.


speech bubble icon Promote better routes to your business
Consider how people travel to your business. Is there a less busy route they can take, can they avoid changing trains, or can they travel at different times?



What to display
Posters and social graphics are available to help educate customers and employees about how they can travel with confidence when using the train.

Posters -


Click here to download  

Social Graphic -


Click here to download  

Advice for Businesses -

PDF booklet is available here

Click here to open PDF document



Latest Travel Advice

What This Means for Your Services

How Train Companies are Supporting Your Journey

How You Can Help

Common Questions 


Train Operating Companies' Guidance

Face Coverings

Alert Me by National Rail

Assisted Travel FAQs

London Travel Advice

Page last update Thursday 29 April 2021 14:30

Last updated:   29 April 2021